4 Essentials for Going Global with your Contact Center
There are a number of reasons for organizations to expand their contact centers globally. For growing companies, the need to support customers and prospects around the world becomes more apparent, as does the fact that there is a wide availability of highly skilled, lower cost talent in many places abroad. While running a global organization can be exciting, opening a contact center in another part of the world introduces a whole new set of challenges. Here are the top four things to consider when going global with your contact center.
CRM is not all about making your business more efficient; it gives you the power to develop meaningful business relationships that drive sales and retention. With the customer experience being top of mind for most organizations, relationship management should be the priority.
Many companies love customer feedback, but only a handful have devoted as much energy to employee feedback systems. Companies rarely connect the two systems. But, connecting them can create powerful feedback loops that engage employees.