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| Can Your E-mail Get You in Trouble? |
Even though most of us don't have to worry about our co-workers monitoring our every online activity, we should assume our bosses are watching closely. In fact, if you're reading or writing an e-mail or IM on the office computer, then there is a record of it, and your employer can find it. That's because the majority of employers now monitor all Internet and e-mail activity that's conducted on company-provided computer systems. Since it's their property, the Federal Electronic Communications Privacy Act says they can check out whatever you're doing online.
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[Full Article]
Jul-27-2008 |
| The Nine Timeless Truths of Call Center Design |
Are you underestimating the value of your contact center environment? You may be surprised at what a few small improvements can do for your bottom line. If you cram your agents into tiny little boxes, they're going to feel like lab animals -- and will likely perform about as well. Managers need to take great care in designing the layout of the call center floor to keep the agents from feeling crammed in and underappreciated.
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[Full Article]
Jul-27-2008 |
| How to Protect Your Network from the Threat of Rogue IT Employees |
In theory, employees at any level should be granted only those privileges absolutely needed to do their job. Since this requires a separate set of privileges for everyone but the lowest ranking employees, this is usually impractical. As a result we tend to assign employees to groups with the same privilege levels, whether that specific employee needs all those specific privileges or not. The key to making this effective is granularity. For access to some critical functions—like changing administrative privileges—the granularity should be very fine indeed.
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[Full Article]
Jul-27-2008 |
| Diffusing Management Practices within the Firm |
Managers face a range of options to diffuse innovative practices within their organizations. This paper focuses on one such technique: providing practice-specific information through mechanisms such as internal seminars, demonstrations, knowledge management systems, and promotional brochures. In contrast to corporate mandates, this "information provision" approach empowers facility managers to decide which practices to actually implement. The authors examine how corporate managers diffused advanced environmental management practices within technology manufacturing firms in the United States.
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[Full Article]
Jul-27-2008 |
| Vendors to IT: No Economic Stimulus Package for You |
As the economy goes from bad to worse, many IT managers are seeking new terms and price breaks from vendors, and some are delaying planned hardware upgrades and application deployments. But judging from interviews with nearly a dozen IT managers, the economic problems aren't resulting in a buyer's market for IT just yet. In some cases, prices are actually going up.
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[Full Article]
Jul-27-2008 |
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