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Contributed Articles

4 Ways to Reduce Chargebacks from Long Call Center Hold Times

When itís easier and faster for a customer to file a chargeback through their bank than to reach your live customer service reps, you have a major business problem.
[Full Article]   Jan-17-2017

 

Temkin Group Releases Predictions for Top Customer Service Trends of 2017

This year will be the "year of purpose," according to customer experience research firm Temkin Group. Though many trends have carried over from last year, the differentiating factor in 2017 will be maturation.
[Full Article]   Jan-10-2017

 

Your Favorite Holiday Characters and Data Quality

In the spirit of the season, we take a look at some of your favorite holiday characters and see what they are up to nowadays it the world of data quality. Here is what a few of them are doing in the 21st century
[Full Article]   Dec-07-2016

 

The Art of Customer Delight

The service sector needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model.
[Full Article]   Nov-09-2016

 

4 Essentials for Going Global with your Contact Center

There are a number of reasons for organizations to expand their contact centers globally. For growing companies, the need to support customers and prospects around the world becomes more apparent, as does the fact that there is a wide availability of highly skilled, lower cost talent in many places abroad. While running a global organization can be exciting, opening a contact center in another part of the world introduces a whole new set of challenges. Here are the top four things to consider when going global with your contact center.

[Full Article]   Oct-09-2016

 

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