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Contributed Articles

Successful IoT Projects Need Corporate IT Know-How

There’s certainly some technology push contributing to the current high visibility of the Internet of Things (IoT). Cloud, embedded software and mobile communications all make the IoT possible. But the IoT business case needs identifiable, down-to-earth use cases and opportunities. This article uses some examples to highlight the value of the business know-how of corporate IT for successful IoT projects.

[Full Article]   Mar-27-2015

 

2015 is a Great Year for Contact Centers

The contact center world is on fire. Never before have enterprise executives so fully appreciated the contributions and benefits of these customer-facing organizations. Innovation is robust and rapid, driven by the new generation of cloud-based contact center infrastructure vendors who are not limited by the traditional 6- to 18-month software release cycle. This article presents 4 contact center trends that are expected to attract substantial investments during 2015. All of these trends will make substantial contributions to their enterprises, customers and employees.


[Full Article]   Mar-26-2015

 

50 Things You Need to Know About Customer Loyalty

How do you achieve that kind of unwavering customer loyalty? Well, you have to earn it. Here are 50 statistics and statements on customer loyalty. Check these out and discover the multitude of benefits that your company can experience by securing absolute devotion from your consumers.
[Full Article]   Mar-26-2015

 

The Growing Importance of Managers in Employee Engagement

Long overlooked, or at least given a lower priority in many companies, internal communications has seen a surge in perceived value in recent years. Names may change -- more and more "internal communications" is being described as "employee engagement" -- but it is clear by whatever description is used, most importantly, there are two significant and desired action items for employees to embrace: developing a sense of shared purpose and passionately following through every day on that sense of purpose.

[Full Article]   Mar-12-2015

 

Ten top reasons why employees resist change

We all hate change but, as an employer, if you expect resistance to change and then plan for it from the start, it will help to allow you to effectively manage objections, sometimes even before they are raised. At the end of the day all sources of resistance to change need to be acknowledged and people’s emotions validated if your change program is to be a success.

[Full Article]   Feb-17-2015

 

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