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Putting the R back in CRM

CRM is not all about making your business more efficient; it gives you the power to develop meaningful business relationships that drive sales and retention. With the customer experience being top of mind for most organizations, relationship management should be the priority.
[Full Article]   Sep-23-2016

 

6 Things Customer Service Should Monitor on Social Media

As long as your social customer service team is looking out for the right things, you'll be able to keep up with social traffic and respond accordingly. Here's what your team should be tracking.
[Full Article]   Sep-22-2016

 

5 Ways to Lighten Your Helpdesk's Workload

One company evaluated almost 730,000 help desk requests and discovered the five most common reasons employees submitted help desk tickets.
[Full Article]   Sep-02-2016

 

Listen to Your Employees, Not Just Your Customers

Many companies love customer feedback, but only a handful have devoted as much energy to employee feedback systems. Companies rarely connect the two systems. But, connecting them can create powerful feedback loops that engage employees.
[Full Article]   Aug-18-2016

 

Why Embracing Consumer Messaging Solutions is Good for the Enterprise

Not only do workers want to use collaborative tools and platforms, itís also been proven that their use can greatly improve productivity because they allow for simplified access to information.
[Full Article]   Aug-14-2016

 

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