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Contributed Articles

The Customer Service Issues That Annoy Consumers Most

Consumers say the customer service issues most likely to make them stop doing business with a company are uninformed agents and long wait times, according torecent research from The Northridge Group.The report was based on data from a survey of 1,000 consumers in the United States age 18 and older. Respondents rate uninformed agents as the customer service issue most likely to result abandoning a company; long wait times to reach an agent ranks second, followed by unfriendly agents and difficult-to-use automated systems.
[Full Article]   Sep-05-2017

 

101 Customer Service Quotes To Better Your Business

Every business wants to develop a stellar reputation. Over time, that positive sentiment not only earns repeat business, but also eventually earns trust. Customer service is vitally important to establish and grow that trust. Every interaction with you or your brand offers the incredible opportunity to build a relationship and fortify your position. Here are a collection of customer service quotes all designed to remind us of the importance of the customer.
[Full Article]   Aug-29-2017

 

If I Wanted My Question Answered In 15 Hours I Would Have Waited 15 Hours To Ask The Question

The average response time to handle a customer service request via email is 15 hours and 17 minutes. That’s according to the 2017 Customer Service Benchmark Report recently released by SuperOffice. They studied 500 companies and found, “… a majority of the 500 companies in the study are failing to meet customer expectations and costing millions of dollars in lost customers and unnecessary internal follow-up work.”

[Full Article]   Aug-02-2017

 

Why Data Quality is Key to the Sales and Marketing Relationship

Both Sales and Marketing teams are linked to a common shared goal, and often frustrate each other when these goals don’t happen as planned. And very often, the culprit is data quality.
[Full Article]   Aug-02-2017

 

Should your next big hire be a chief A.I. officer?

As companies increasingly turn to artificial intelligence to communicate with customers, make sense of big data and find answers to vexing questions, some say it's time to think about hiring a chief A.I. officer.
[Full Article]   May-02-2017

 

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