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Contributed Articles

How to Move Your Business to the Cloud

As a CIO, how does your company take advantage of this changing technology and business model called the cloud? There are a few things to consider with cloud computing. First, a number of research firms suggest that cloud implementations can take up to 50% less time, and total cost of ownership can be up to 46% cheaper. Both of these are shown in numerous white papers provided by cloud solution providers, and for the most part are reflective of the power and benefits cloud computing can provide. However, one caution: Should you need or require multiple integrations, go cautiously.
[Full Article]   Mar-13-2010

 

Partner or Vendor: You Make the Choice

When you become CIO, you're going to be faced with the challenge of picking your friends. No, I'm not talking about being nice to the CEO and CFO -- let's hope that they are already your friends. What I'm talking about is the collection of outside firms that provide your IT department with goods and services. They can't all be your best friend, so you've got some decisions to make. The first thing that we should all agree on is that not all companies that you will be doing business with are created equal. What this means in practical terms is that the world is divided into two groups of businesses: vendors and partners.
[Full Article]   Mar-13-2010

 

A New CIO-CFO Partnership

The CFO can be more than just an accounting system customer of the CIO, and the CIO can be more than merely another budget line to the CFO. Both leaders support the enterprise and can be strong partners in bringing value to the business. Whether in a $200 million or $2 billion enterprise, common concerns have emerged from a series of CFO interviews and other activities I've conducted. Here are three fundamental needs demanded -- and sometimes begged for -- by CFOs.
[Full Article]   Mar-13-2010

 

Why Businesses Still Hate Enterprise Software

Got issues? Enterprise software sure does. That's according to a new report from Forrester Research's principal analyst Paul Hamerman, appropriately titled "Enterprise Apps Customers Have Issues." What issues, you might ask? Respondents to the 2009 survey on business process and applications pros from 111 enterprises cite their top five.
[Full Article]   Mar-13-2010

 

12 Principles that Drive Profitable Customer Relationships

It's important to remember that building profitable customer relationships will never go out of style. From the days of the corner store in centuries past, to the global enterprises of the future, the following 12 principles will remain the backbone of building a successful business. Each is both compelling on its own and intertwined with the others --there is no question, though, that customer relationship management as an integrated whole is greater than the sum of these parts.
[Full Article]   Mar-13-2010

 

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