Welcome to the supportindustry.com Resource Center!
The supportindustry.com Resource Center is a searchable, interactive database that allows you to choose targeted categories and go directly to the information you are looking for. This invaluable tool consolidates the latest information about breaking news, trends, tools and technologies in the support services industry, and it's all in one place!
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Reduce Support Costs by 20%!
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Every manager or supervisor in support wants to be effective - and promotable. And there are specific, actionable traits that differentiate best-of-breed support leaders from everyone else. Watch this webinar and hear former support executive and bestselling business author Rich Gallagher in discussing the five best practices that will make you an effective support leader.
In this on-demand webinar, sychotherapist Rich Gallagher, LMFT, a former customer support executive, teaches essential yet fundamental skills you can use to make your support center a stress-free zone. Learn valuale tips for building a stress-free support team and hear what support managers can do for their team’s emotional well-being.
IBM Watson Aims to Improve Call Center, IVR CX
8x8 Announces Availability of New Virtual Contact Center Editions
Technology Purchases from Line of Business Budgets Forecast to Grow Faster Than Purchases Funded by the IT Organization
Survey Unveils Results of CIO Survey: 80% Planning Big Data Projects in 2017
IoT-Brand Building Opportunity for Customer Service Organizations
How CIOs Can Master Key Tech Trends to Drive Change