Welcome to the supportindustry.com Resource Center!
The supportindustry.com Resource Center is a searchable, interactive database that allows you to choose targeted categories and go directly to the information you are looking for. This invaluable tool consolidates the latest information about breaking news, trends, tools and technologies in the support services industry, and it's all in one place!
We feel confident you will find this a valuable resource. Happy searching!
Begin by choosing from one of the following categories:
2012 Service & Support Metrics Survey Results
Supportindustry.com conducts an annual survey examining the state of enterprise customer service and support. This year's survey results showed increasing demand and complexity in support services, strong growth in knowledge management, continued penetration of online support channels, an upward trend in the use of social media, and the maturity of the Cloud and remote supportGet your full copy of the in-depth analysis of this year's trends!
Your Worst Service and Support Situations Solved!
The Customer Service Survival Kit: How to Defuse Even the Worst Customer Situations
CallCopy Introduces Insight Performance Management Application
Verint Extends Voice of the Customer Analytics Leadership Portfolio with Mobile, Enterprise Feedback Management Enhancements
Lower Expectations for IT Spending as Sequester & Global Economic Uncertainty Impact Business Confidence
New Engagement Survey Metric Uncovers More Risk For Employers Who Want To Keep Their Top Performers
CFO Strengths Often Underused on IT Projects
Preparing Employees for Performance Reviews