Your Worst Service and Support Situations Solved!

Remember that horrible customer service situation you were in? Learn how to handle some of the worst customer situations you can imagine in customer contact environments! Join support industry expert Rich Gallagher, author of The Customer Service Survival Kit, as he demonstrates how to survive and solve those support situations. As a bonus, hear attedees ask Rich to solve their own worst-case scenarios!

The Customer Service Survival Kit: How to Defuse Even the Worst Customer Situations

Hear support industry expert Rich Gallagher discuss how to use the skills of hostage negotiators, crisis counselors and law enforcement professionals to handle your worst customer situations.  This interactive webinar celebrated the national release of Rich's new book The Customer Service Survival Kit.