Welcome to the supportindustry.com Resource Center!
The supportindustry.com Resource Center is a searchable, interactive database that allows you to choose targeted categories and go directly to the information you are looking for. This invaluable tool consolidates the latest information about breaking news, trends, tools and technologies in the support services industry, and it's all in one place!
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2013 People Issues in Customer Support Survey Results
SupportIndustry.comís latest survey examines the "people" issues that drive customer service operations: how satisfied customers are, how agents feel, how we supervise people and measure performance, and the systems we have in place to train and coach people.Get your copy of the full survey responses here!
Dealing With Scrooge and Other Villains: A Holiday Course in Difficult People
Mitel Acquires Contact Center Call Recording Supplier OAISYS
Nationstar Mortgage Selects Fonolo's Call-Back Solution
Customer Experience Expectations and Plans for 2014
One Third of Fortune 100 Organizations Will Face an Information Crisis by 2017
Drive Customer-Centric Employee Behavior With Rewards And Recognition
Established Companies, Get Ready for the Collaborative Economy