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The supportindustry.com Resource Center is a searchable, interactive database that allows you to choose targeted categories and go directly to the information you are looking for. This invaluable tool consolidates the latest information about breaking news, trends, tools and technologies in the support services industry, and it's all in one place!
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2013 People Issues in Customer Support Survey Results
SupportIndustry.comís latest survey examines the "people" issues that drive customer service operations: how satisfied customers are, how agents feel, how we supervise people and measure performance, and the systems we have in place to train and coach people.Get your copy of the full survey responses here!
Dealing With Scrooge and Other Villains: A Holiday Course in Difficult People
Just Listen: Tips From a Former FBI Negotiation Trainer on How to Get Through To Anyone
inContact Adds Speech Analytics to Cloud Contact Center Solution with Analytics-Driven Quality (ADQ) Powered by Verint
Uptivity Releases its Uptivity Discover Suite Version 5.3
Survey: Mobile and Social Technologies Complicate B2B Sales Processes
More Firms Allowing Employees To Shop Online While At Work
How To Create Customers For Life
Are You Doing a Good Job Managing Your Customer Service Progression?