Leading Support Teams: The Mechanics
If you lead a support team, your day-to-day practices as a leader are likely to have the single biggest impact on the morale, turnover and performance of your support team. Hear SupportIndustry.com as we share the many important and, at times, surprising ways that support leaders succeed or fail in fast-paced customer contact environments.

Hiring for Great Service: How to Screen, Attract and Retain Top Support Talent
Watch SupportIndustry.com's webinar "Hiring for Great Service: How to Screen, Attract and Retain Top Support Talent" - the first in a three-part webinar series presented by industry expert Rich Gallagher. This webinar shows you how to select top support professionals, avoid hiring mistakes, and more importantly, how to create a repeatable process that consistently chooses the best people.