Welcome to the supportindustry.com Resource Center!
The supportindustry.com Resource Center is a searchable, interactive database that allows you to choose targeted categories and go directly to the information you are looking for. This invaluable tool consolidates the latest information about breaking news, trends, tools and technologies in the support services industry, and it's all in one place!
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2013 People Issues in Customer Support Survey Results
SupportIndustry.comís latest survey examines the "people" issues that drive customer service operations: how satisfied customers are, how agents feel, how we supervise people and measure performance, and the systems we have in place to train and coach people.Get your copy of the full survey responses here!
Dealing With Scrooge and Other Villains: A Holiday Course in Difficult People
Blue Cross and Blue Shield of Kansas City Selects IntelliResponse Virtual Agent Technology
8x8 Partners with Teleopti to Deliver 100% Cloud-Based Virtual Contact Center and Integrated Workforce Management Solution
More Than Half of IT Professionals Make Undocumented Changes to IT Systems
Survey: CIOs Have a New Boss Ė Customers
Bringing Business-Led IT Out of the Shadows
A Step-by-Step Guide to Winning the Customer