Welcome to the supportindustry.com Resource Center!
The supportindustry.com Resource Center is a searchable, interactive database that allows you to choose targeted categories and go directly to the information you are looking for. This invaluable tool consolidates the latest information about breaking news, trends, tools and technologies in the support services industry, and it's all in one place!
We feel confident you will find this a valuable resource. Happy searching!
Begin by choosing from one of the following categories:
Reduce Support Costs by 20%!
TeamSupport Business to Business support software reduces costs by increasing first contact resolution, lowering average handle time, increasing self-service, reducing agent training, and improving process efficiency.Sign up for a free trial!
Every manager or supervisor in support wants to be effective - and promotable. And there are specific, actionable traits that differentiate best-of-breed support leaders from everyone else. Watch this webinar and hear former support executive and bestselling business author Rich Gallagher in discussing the five best practices that will make you an effective support leader.
In this on-demand webinar, sychotherapist Rich Gallagher, LMFT, a former customer support executive, teaches essential yet fundamental skills you can use to make your support center a stress-free zone. Learn valuale tips for building a stress-free support team and hear what support managers can do for their team’s emotional well-being.
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centers
New 2018 Guide to Salaries in Contact Center, Telesales & Customer Service Available
Gartner Says Global IT Spending to Grow 6.2 Percent in 2018
IDC: Worldwide SMB IT Spending to Pass $600 Billion in 2018, Driven by Mid-Market Demand for Software and Services
5 Strategies for Boosting Agent Morale
2018 IT Career Outlook: One-third of IT pros plan to seek new jobs