Welcome to the supportindustry.com Resource Center!
The supportindustry.com Resource Center is a searchable, interactive database that allows you to choose targeted categories and go directly to the information you are looking for. This invaluable tool consolidates the latest information about breaking news, trends, tools and technologies in the support services industry, and it's all in one place!
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Free Report: Tiered Support is Dead!
Managing customer support using tiers, or levels, is not good business. In todayís customer-centric marketplace there is a better way to differentiate and improve the customer experience.Get your copy of the full report here!
Every manager or supervisor in support wants to be effective - and promotable. And there are specific, actionable traits that differentiate best-of-breed support leaders from everyone else. Watch this webinar and hear former support executive and bestselling business author Rich Gallagher in discussing the five best practices that will make you an effective support leader.
In this on-demand webinar, sychotherapist Rich Gallagher, LMFT, a former customer support executive, teaches essential yet fundamental skills you can use to make your support center a stress-free zone. Learn valuale tips for building a stress-free support team and hear what support managers can do for their team’s emotional well-being.
LiveOps Cloud Debuts All New Enterprise Class Contact Center as a Service
BroadSoft Buys Transera to Bolster Cloud Contact Center Offerings
Social Media Customer Service Declines, American Consumers Donít Know What Good Service Looks Like
Survey: Where Change Management Fails
Top 5 Reasons CRM Fails, And How To Succeed
CEOs seek CIOs with a 'bias for action'