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Altitude Software Launches Altitude vBox 4.0
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Altitude Software, a global contact center solutions vendor, announced the release of Altitude vBox 4.0, a new version of Altitude's full-featured SIP Server optimized to enable organizations of all sizes to deploy powerful, state-of-the art multimedia IP contact center solutions on a short time-frame. The Altitude vBox is based on Asterisk, the world's most popular open source IP PBX. It's an infrastructure solution optimized by Altitude Software to enhance contact centers' performance, scalability, usability, and enable direct integration with Altitude uCI, Altitude's customer interaction management suite.
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[Full Article]
Jul-11-2010 |
Qwest Fires up Call Center Portfolio with Cloud-Based Enhancements
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Qwest Communications announced it has added Qwest iQ(R) On Demand IVR (Interactive Voice Response) service to its Qwest iQ(R) Contact Center, call center suite of services. This new product is a portal-based application development tool that enables Qwest customers to create and manage automated contact management applications to caller experience, reduce the cost of new and on-going application development, and leverage business' existing data.
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[Full Article]
Jul-11-2010 |
Canvas on Demand Deploys inContact Cloud-Based Call Center Solution
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inContact, Inc. has announced the successful deployment of its cloud-based call center platform at photo-to-canvas conversion service Canvas on Demand. Use of the inContact platform to replace Canvas on Demand's in-house system saved thousands of dollars in capital expenses and ongoing maintenance over a conventional premise-based installation, while also enabling improved call handling, real-time agent monitoring and easy port expansion/contraction to accommodate seasonal call volume fluctuations.
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[Full Article]
Jul-04-2010 |
TechTeam Global to Help Europcar Improve and Expand IT Service Desk Support
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TechTeam Global, Inc., a provider of information technology outsourcing and business process outsourcing services, announced that it has won a three-year contract to provide service desk support to Europcar, the European leader in passenger car and light utility vehicle rentals. Under the agreement, TechTeam will help Europcar standardize and optimize its existing IT service desk operations and will also provide incident overflow and night-hour support to augment Europcar's service desk.
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[Full Article]
Jul-04-2010 |
Service-now.com Spring 2010 Release Includes Six New SaaS Applications for Modern ITSM
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Service-now.com, the creators of modern software as a service (SaaS) for IT service management, announced the Service-now.com Spring 2010 release. The release includes six new Service-now.com SaaS applications for service portfolio management, IT cost management, project and portfolio management, field services, and shared services for HR and facilities business process automation.
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[Full Article]
Jul-04-2010 |
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