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USAN Announces Availability of All-Inclusive, Scalable Hosted Contact Center Engagement Suite

USAN, a provider of cloud-based multichannel customer engagement products and technologies, announced the availability of its all-inclusive hosted contact center engagement solution. Metaphor Voice provides call centers of any size with a modular and expandable set of communications and engagement capabilities that can be deployed very quickly and scaled from smaller operations to highly customized enterprise implementations. Built for the cloud, Metaphor Voice offers a full spectrum of new and improved features in a single tenant, PCI compliant system.
[Full Article]   Sep-22-2013

 

BT Expands Cloud Contact Center with Customer Self-Service and Workforce Optimization

BT announced an expanded set of cloud-based contact center capabilities for the U.S. market, designed to provide global organizations with an integrated offering for all their contact center needs, including advanced performance analytics, workforce optimization (WFO), multi-channel capabilities and customer self-service options. With an integrated approach to address contact center needs, BT's Cloud Contact solutions allow businesses to easily scale based on demand, take advantage of the latest technologies without expensive upfront investments and connect remote contact center agents in an easy, cost-effective way. Customers can now significantly divert traffic away from the contact center and reduce costs to as little as 35 cents per transaction with BT's self-service capabilities.
[Full Article]   Sep-15-2013

 

OnForce Expands Workforce Solutions Portfolio

As a leading source for Workforce-as-a-Service solutions, OnForce has developed new offerings in response to today's changing workforce and the rise of the sharing economy, which is largely driven by companies looking for more efficient ways to engage and manage labor and independent contractors seeking more flexibility and available work. The new services, dubbed "Workforce Optimization" and "Workforce Expansion," enable Fortune 1000 companies to have ready access to thousands of highly skilled IT service professionals for short-term assignments as businesses expand or contract based on market demands.
[Full Article]   Sep-15-2013

 

AVG Announces First AVG CloudCare Service Module Integrated within AVG Managed WorkPlace

AVG Technologies, a provider of Internet and mobile security, privacy and optimization solutions, announced the first AVG CloudCare service module to be integrated within AVG Managed WorkPlace. The new integrated AVG CloudCare Managed WorkPlace service module gives Managed Service Providers (MSPs) the ability to remotely monitor their customers' device security measures from within a single dashboard and readily identify where protection is missing or inadequate. As a result, partners are able to make more of their customers' devices secure and ensure their IT environment is better protected as a whole.
[Full Article]   Sep-08-2013

 

Noble Systems Releases Noble Maestro 7.3 for Contact Center Management

Noble Systems Corporation, a provider of unified contact center technology solutions, announced the release of Noble® Maestro 7.3, an update of Noble Systems’ flagship offering for contact center management and reporting. Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows.
[Full Article]   Sep-08-2013

 

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