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Ostrato Unifies and Simplifies the Enterprise Cloud Experience with its Cloud Service Manager

Ostrato, a provider of scalable and easy-to-use cloud service management solutions, announced the release of its cloud service manager, cloudSM, enabling enterprises to simplify and accelerate the adoption of diverse cloud environments. Ostrato cloudSM federates multiple cloud services within a single integrated platform, giving end users on-demand cloud access and IT centralized management of their cloud environments. The cloud service manager has connections to over 35 leading cloud computing service providers including AWS, Microsoft and OpenStack, allowing IT organizations to place internal private cloud services side-by-side with those of public providers and enabling enterprise users to choose what best meets their requirements.
[Full Article]   Sep-29-2013

 

CallCopy Rebrands as "Uptivity" to Reflect Evolution of the Company

CallCopy, a provider of workforce optimization solutions, has announced that the company has been renamed "Uptivity." Continuing under the same ownership and leadership, Uptivity will continue to provide the high standard of service, support and innovation that CallCopy customers have come to expect. CallCopy has evolved from its roots in call recording to providing a unified workforce optimization platform for maximizing the quality and efficiency of contact center operations. Company leadership felt that the name "CallCopy" needed updating to keep pace with this evolution in the company's solutions and value proposition.
[Full Article]   Sep-22-2013

 

USAN Announces Availability of All-Inclusive, Scalable Hosted Contact Center Engagement Suite

USAN, a provider of cloud-based multichannel customer engagement products and technologies, announced the availability of its all-inclusive hosted contact center engagement solution. Metaphor Voice provides call centers of any size with a modular and expandable set of communications and engagement capabilities that can be deployed very quickly and scaled from smaller operations to highly customized enterprise implementations. Built for the cloud, Metaphor Voice offers a full spectrum of new and improved features in a single tenant, PCI compliant system.
[Full Article]   Sep-22-2013

 

BT Expands Cloud Contact Center with Customer Self-Service and Workforce Optimization

BT announced an expanded set of cloud-based contact center capabilities for the U.S. market, designed to provide global organizations with an integrated offering for all their contact center needs, including advanced performance analytics, workforce optimization (WFO), multi-channel capabilities and customer self-service options. With an integrated approach to address contact center needs, BT's Cloud Contact solutions allow businesses to easily scale based on demand, take advantage of the latest technologies without expensive upfront investments and connect remote contact center agents in an easy, cost-effective way. Customers can now significantly divert traffic away from the contact center and reduce costs to as little as 35 cents per transaction with BT's self-service capabilities.
[Full Article]   Sep-15-2013

 

OnForce Expands Workforce Solutions Portfolio

As a leading source for Workforce-as-a-Service solutions, OnForce has developed new offerings in response to today's changing workforce and the rise of the sharing economy, which is largely driven by companies looking for more efficient ways to engage and manage labor and independent contractors seeking more flexibility and available work. The new services, dubbed "Workforce Optimization" and "Workforce Expansion," enable Fortune 1000 companies to have ready access to thousands of highly skilled IT service professionals for short-term assignments as businesses expand or contract based on market demands.
[Full Article]   Sep-15-2013

 

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