Click to Visit

Click to Visit

Click to Visit
Breaking News

Avaya Accelerates Collaborative Cloud and Contact Center Portfolios with Acquisition of ITNavigator

Avaya announced it has acquired ITNavigator, a leader in cloud, social media, reporting and management solutions. The acquisition will bolster Avaya's Contact Center solutions for interaction, experience and performance management as well as expand its Collaborative Cloud portfolio with cloud-based social media, end-to-end management and unified reporting. The solutions support heterogeneous and hybrid Cloud environments as well as premises-based deployments.
[Full Article]   Oct-06-2013

 

Calabrio Raises the Bar for Usability in Workforce Optimization

Calabrio, Inc., a provider of contact center workforce optimization and analytics software, announced it has enhanced its Calabrio ONE® Workforce Optimization Suite to advance ease-of-use, broaden integrations and provide more capabilities to simplify customer interaction analysis for multi-channel contact centers. A significant list of enhancements includes text analytics, streamlined multi-channel capabilities, more standard third-party system integrations, advanced mobility features and a revolutionary redesign of workforce management forecasting and scheduling – all focused on enabling contact centers to accomplish more with less effort.
[Full Article]   Oct-06-2013

 

Is New Kindle The Future Of Contact Centers?

When it announced the new version of the Kindle, the Kindle Fire HDX, Amazon.com Inc. made sure everyone knew it was a full-featured tablet available in 7-inch or 8.9-inch versions, not just an e-reader. But what caught the attention of much of the punditry on the Web was one new feature, the so-called Mayday button. As described in the piles of information about the new Kindle tablets on Amazon's purchase page, the Mayday button is a one-click customer service button that will put you into live video contact with a service person, any time, 24 hours a day. The service person can help walk you through whatever issues you have with the device. Amazon claims the goal for a response time is 15 seconds or less. The service is free. Some argue that Kindle Fire HDX is our first glimpse of the 24-7 customer service world to come.
[Full Article]   Oct-06-2013

 

LANDesk Enhances Mobile Task Worker Efficiency and Productivity with the Wavelink Mobile Enterprise Productivity Suite

LANDesk Software introduced its Wavelink Mobile Enterprise Productivity Suite. As enterprises become increasingly mobile, operations and IT are searching for strategic ways to ensure mobility tools optimize productivity and efficiency for workers. The Mobile Enterprise Productivity Suite enables the enterprise to unify the mobile environment where the applications, processes and the mobile devices running them, as well as any associated infrastructure, can be strategically and centrally managed and deployed. The Mobile Enterprise Productivity Suite is an integrated, long-term solution for enterprises that need to support a wide variety of mobile technologies that have traditionally been treated as independent components.
[Full Article]   Sep-29-2013

 

Oracle Delivers Enhancements to Industry’s Most Complete Cloud-Enabled Customer Experience

Oracle announced it has delivered updates to the entire Oracle CX portfolio that are available immediately to customers in the Oracle Cloud. With deeper social integrations, extended mobility and user interface enhancements, the new and updated functionality across Oracle CX helps drive down the total cost of ownership for Oracle customers and supports key integrations across a comprehensive portfolio of user-friendly, cloud-based solutions. Infused with best-of-class social capabilities and built around best-in-class sales, marketing, commerce, service and industry solutions, the Oracle CX portfolio helps customers definitively differentiate themselves across all channels, touch points and interactions.
[Full Article]   Sep-29-2013

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Next >>
Page: 19/36   Articles: 178