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New Data Discovery and Visualization Capabilities Help Business Users Uncover Hidden Patterns via the Cloud

IBM announced three new data discovery and visualization software capabilities that are changing analytics for the masses. The new solutions will help line-of-business employees engage, experience and gain actionable insights from data in a matter of minutes. IBM Labs created software dubbed "Project Neo" to help users better engage with their data. Rather than forcing business users to learn analytics, without any specialized skills or knowledge, they can apply the Project Neo software to raw data sets. The software uses a simple interface, interactive visualizations and advanced analytics to automatically surface hidden insights and patterns and guide the business users to answers deep with in their data, and can be hosted on the cloud.
[Full Article]   Nov-10-2013

 

ManageEngine Launches Mobile Apps for Identity Management, Password Self-Service

ManageEngine, the real-time IT management company, launched two native, iOS-based mobile apps for businesses running the companyís self-service password manager, ADSelfService Plus, and its Active Directory management software, ADManager Plus. The ADSelfService Plus mobile app gives end users secure, 24x7 password self-service and synchronization capabilities while the ADManager Plus mobile app makes Active Directory user management capabilities available to IT administrators. Enterprises that have implemented ADSelfService Plus 5.0 can install the new mobile app on end usersí iPhones, iPads and iPod touches, enabling those users to manage their passwords at any time, from anywhere ó without help desk assistance. The mobile app also extends ADSelfService Plusís password synchronization functionality, allowing end users to synchronize passwords among their various accounts for on-premise IT systems or cloud apps.
[Full Article]   Nov-10-2013

 

net.America Deploys Interactive Intelligence Cloud Solution for Contact Centers

The net.America Corp., which provides professional services to the federal government, has deployed a cloud-based contact center solution from Interactive Intelligence Group Inc. (ININ), a global provider of software and services designed to improve the customer experience. As a result of deploying the Interactive Intelligence CaaS solution, net.America has increased agent productivity, improved customer service, and reduced costs. Interactive Intelligence CaaS has also helped net.America make use of work-at-home agents as part of its disaster preparedness plan.
[Full Article]   Nov-03-2013

 

Five9 Acquires SoCoCare

Five9, a provider of cloud contact center software, has acquired SoCoCare, a best-in-class social engagement and mobile customer care solution. The combination of Five9 and SoCoCare brings the rapidly growing social and mobile channel to the contact center, enabling organizations to treat requests for customer service or support from social and mobile similarly to incoming phone calls. SoCoCare combines rich social feeds (from blogs to articles and social network posts) with the ability to reply and direct-message authors all on one, unified platform.
[Full Article]   Nov-03-2013

 

HP Autonomy Powers Up the Contact Center with Release of HP Qfiniti 10

HP Autonomy announced HP Qfiniti 10, the newest version of its contact center management solution, which offers expanded integration with the HP Intelligent Data Operating Layer (IDOL), and features two new modules designed to help companies increase productivity and revenue in the contact center. HP Qfiniti addresses needs across the entire contact center by providing real-time multichannel analytics within a unified workforce optimization solution that uses highly integrated modular components. This offers businesses a flexible solution to meet their needs without driving up their costs.
[Full Article]   Oct-27-2013

 

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