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BMC Software Delivers ‘The New IT’ With Three Pioneering Products

BMC Software has introduced an array of product innovations that, for the first time in the history of IT, take full advantage of advancements in user experience and crowdsourcing to give employees complete control of their IT experience via an elegant and intuitive mobile interface. The new products — BMC MyIT 2.0, BMC AppZone 2.0 and BMC Remedyforce Winter ’14 — showcase the company’s commitment to using mobile, social, and cloud technologies. BMC believes these technologies, along with automated and industrialized IT service delivery, are the defining characteristics of the new IT. MyIT 2.0 gives employees the power to quickly solve routine technical problems, eliminate frustrating forms, crowdsource answers and information, and visually navigate resources in any organization. AppZone offers fast and easy central access to approved business apps – whether cloud, mobile, custom or desktop. Remedyforce helps enterprises deliver a range of services, from a simple helpdesk to transformational digital business services using a fresh, Google-like, mobile-user experience.
[Full Article]   Feb-19-2014


MedTel Services Releases Workforce Optimization Suite Voice Recording Solution

MedTel Services announced the latest addition to its line of products: the Workforce Optimization Suite. This voice recording solution provides organizations with a wide range of tools to manage multi-media communications. It joins MedTel's already extensive catalog of office phone systems, contact center technology, and similar equipment. As a highly flexible voice recording solution, MedTel's Workforce Optimization Suite enables the recording of multi-media interactions, such as email and chat, across mobile and fixed devices from an unrestricted number of locations. This procedure can be carried out over a variety of network configurations, including VoIP, TDM, and hybrid telephony.
[Full Article]   Feb-18-2014


Promero Announces New Speech Analytics On Demand Program with CallMiner

Promero, Inc., a hosting provider of call center software, announced a new Speech Analytics On Demand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement. Promero’s Speech Analytics On Demand uses CallMiner’s Eureka platform. The new Speech Analytics On Demand program ensures a low cost of entry allowing companies the ability to prove their business case without making a significant capital investment. Startup costs are very affordable with the ongoing annualized costs beginning at only $20,000.
[Full Article]   Feb-13-2014


Mitel Simplifies How Businesses Connect With Customers in Latest Release of MiContact Center

Mitel(R) unveiled its seventh-generation contact center solution to help businesses simplify how they interact with their customers via popular new contact options. MiContact Center 7.0 includes mobile chat and self-service features as well as outbound capabilities that are designed to boost sales and drive lead generation. In addition to more contact options for customers, MiContact Center now enables quicker and more immersive service by equipping agents with richer customer information collected from across all media channels. Support for mobile supervisors using real-time management applications can further streamline customer service.
[Full Article]   Feb-13-2014


8x8 Launches Enhanced Cloud Contact Center Solution

8x8, Inc., a provider of cloud communications and collaboration solutions, announced the completion of a significant upgrade to its Virtual Contact Center (VCC) cloud-based call center software offering, designed to improve an organization's customer relations, enhance the management and productivity of their call center agents and guarantee the security of the call center environment.8x8's VCC service is available as a single point solution or as an integrated component of 8x8's Virtual Office cloud-based telephony and unified communications solutions.
[Full Article]   Feb-05-2014


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