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KnoahSoft Partners with Genesys
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KnoahSoft, a provider of agent performance management and call recording solutions, announced its partnership with Genesys, a supplier of Enterprise software that enables best-in-class customer service. Together, KnoahSoft and Genesys will bring a greater level of enterprise workforce optimization and customer service to the Harmony(TM) Contact Center solution. KnoahSoft Harmony(TM) users will now have critical information available at the beginning of the customer contact. A customer's previous contact center interactions will be displayed for the agent, who can use this data to provide highly interactive support.
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[Full Article]
May-02-2010 |
ManageEngine Begins Delivering Hosted, ITIL-Ready Help Desk, Asset Management Suite in SaaS Model
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ManageEngine, makers of a suite of cost effective network, systems, applications and security management software solutions, announced the beta availability of ServiceDesk Plus On-Demand, an ITIL-ready help desk and asset management solution delivered as an online web service (SaaS). ServiceDesk Plus On-Demand features automated trouble ticketing and facilitates the streamlining of IT services through ITIL best practices. The web-based suite includes Incident Management, Problem Management, Change Management, Release Management and a Configuration Management Database (CMDB), helping reduce the complexity of workflows in production and making it easier for IT administrators to run effective helpdesk operations.
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[Full Article]
May-02-2010 |
H-P Agrees to Buy Palm for Nearly $1 Billion
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| Hewlett-Packard Inc. agreed to acquire Palm Inc. for nearly $1 billion in cash, ending months of speculation about the fate of the troubled wireless handset maker. H-P said it will pay $5.70 per share in cash for Palm, representing a premium of 23% over the closing price of Palm's shares on Wednesday. Palm has been the subject of takeover rumors for weeks, as slow sales of the company's latest smart phones have depressed the stock's value and made analysts question the company's future. Palm developed its own mobile operating system called webOS and has launched two handsets -- the Pre and the Pixi -- on the new platform. |
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[Full Article]
Apr-28-2010 |
Infosys Technologies to Manage Microsoft's Internal IT Services
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| Infosys announced that it will manage internal IT services for Microsoft worldwide. As part of this managed services agreement, Infosys will streamline implementation processes, simplify support and service, while at the same time lowering the enterprise costs through the use of the latest Microsoft solutions such as Windows 7. Infosys will provide Microsoft with IT help desk, desk-side services, and infrastructure and application support from multiple global centers. Infosys will manage Microsoft's internal IT services for applications, devices, and databases in 450 locations across104 countries. |
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[Full Article]
Apr-27-2010 |
Salesforce.com Enters into a Definitive Agreement to Acquire Jigsaw for $142 Million
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Salesforce.com, an enterprise cloud computing company, announced it has entered into a definitive agreement to acquire Jigsaw, the leader in crowd-sourced data services in the cloud. Jigsaw's unique Wikipedia-style crowd-sourcing model delivers a complete, accurate and up-to-date business contact data. Since Jigsaw's offering is delivered in the cloud, companies can focus on realizing success instead of focusing on legacy enterprise data management models that require expensive integration and continuous, dedicated maintenance. The acquisition will combine the power of salesforce.com's suite of CRM applications and enterprise cloud platform with Jigsaw's cloud-based model for the automation of acquiring, completing and cleansing business contact data.
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[Full Article]
Apr-24-2010 |
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