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TeamSupport Has Raises $1.25 Million in Funding to Expand B2B Focused Support Software Business

TeamSupport.com, a provider of customer support software for B2B technology companies, announced they have raised $1.25 million in funding led by leading technology investors from Dallas, New York, Atlanta and Toronto. Founded in 2009 by a team of software industry veterans who understand the unique pain points facing B2B technology support teams, TeamSupport has grown to become one of the industry’s leading customer service software suites, making a name for themselves among industry competitors like Zendesk, Freshdesk and Desk.com in the rapidly growing market.
[Full Article]   Jun-23-2014

 

Home Properties Contact Center Answers 4 Millionth Call

Home Properties, Inc. announced that its Contact Center reached a significant milestone by answering its 4 millionth call since beginning operations in November 2001. Home Properties' Contact Center is one of the industry's few in-house, multi-channel support centers for apartment residents and prospective residents. The Contact Center currently serves Home Properties' 119 apartment communities containing over 40,000 apartment units. The Contact Center is open seven days a week, 365 days a year, and is staffed by a team of 21 Home Properties employees who work at the Rochester headquarters. Of those 4 million calls answered since November 2001, the Home Properties Contact Center has processed 1.3 million resident service requests, scheduled almost 95,000 appointments for prospective residents to tour communities, and secured just under 30,000 leases in which the Contact Center took the initial phone call, e-mail, or web chat.

[Full Article]   Jun-03-2014

 

Uptivity Acquired by inContact

Edison Ventures announced today that inContact, a leading provider of cloud contact center software and optimization tools, acquired Uptivity (formerly CallCopy), based in Columbus, OH. Uptivity provides a complete workforce optimization suite, including speech and desktop analytics, agent coaching, call and desktop recording, as well as quality, performance, workforce management and satisfaction surveys. The company boasts more than 700 customers and has developed a strong reputation for delighting customers.

[Full Article]   May-31-2014

 

NTT Communications Selects Genesys Customer Experience Platform

Genesys announced that the company has recently entered into a partnership agreement with NTT Communications Corporation to deploy the Genesys Customer Experience Platform in the Arcstar Contact Center, a cloud-based contact center service that NTT Communications launched on May 2nd, 2014. By integrating the Genesys Platform, NTT Communications’ Arcstar Contact Center is a robust cloud service that provides highly reliable contact center capabilities with rich functions that can be activated rapidly. The Arcstar Contact Center is based on NTT Communications’ Enterprise Cloud, a cloud service, and Arcstar Universal One, a VPN service, providing enterprises robust security and highly reliable services that can be monitored 24 hours a day, 365 days a year.

[Full Article]   May-16-2014

 

Hyatt Selects Unify for Global Reservations and Customer Support Centers

Hyatt has selected Unify, formerly known as Siemens Enterprise Communications, and systems integrator Arrow S3, a division of Arrow Electronics Inc., to deliver a world-class contact center solution intended to enable Hyatt to improve responsiveness, streamline internal processes, and help its agents embrace a new way to work that is more flexible through improved analytics and multi-media capabilities. Arrow S3 partnered with Unify to deploy OpenScape Contact Center and to provide ongoing maintenance. OpenScape Contact Center will be deployed to 750 agents in three locations in the United States.
[Full Article]   May-11-2014

 

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