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Swiftpage to Acquire Sage ACT! and Sage SalesLogix Businesses

Swiftpage, a provider of a digital marketing platform for small business, announced it has reached an agreement with The Sage Group plc to acquire the Sage ACT! contact management and Sage SalesLogix customer relationship management (CRM) businesses. To finance the acquisition and to fund future growth and expansion, Swiftpage has raised significant capital from a group of partners that includes Sage and technology-focused private equity investment firm Accel-KKR. The acquisition and investment are key turning points for Swiftpage, which started in 2001 as a software and services provider to small businesses. Their strategy led Swiftpage to become a Sage development partner; later, they offered integrated, white label email and social media marketing solutions for Sage ACT! and Sage SalesLogix.
[Full Article]   Feb-24-2013

 

Amdocs Launches Cloud-Based Unified Communications Solution

Amdocs, a provider of customer experience systems and services, announced the release of the cloud-based Amdocs Unified Communications solution, which brings together messaging services, video and voice over IP (VoIP) calling, inside a service provider-branded app. With the Amdocs Unified Communications solution, service providers can quickly launch services to compete with over-the-top (OTT) offerings, strengthening their relationship with customers and allowing them to better monetize the opportunity.
[Full Article]   Feb-17-2013

 

IntelliResponse Adds Groundbreaking Predictive Matching Capabilities to Virtual Agent Solution

IntelliResponse Systems, a provider of virtual agent technology solutions for the enterprise, announced the general availability of IntelliSuggest – a new feature of IntelliResponse Virtual Agent 6.2. IntelliSuggest leverages next generation predictive matching technology to deliver the one right answer to self-service questions, and does so with a very high degree of accuracy. IntelliResponse Virtual Agents offer an engaging customer experience, voice of the customer insights, and ability to deliver one right answer consistently across all customer interaction channels. The addition of IntelliSuggest will now enable customers to self-serve online with far less effort and time than was previously possible.
[Full Article]   Feb-17-2013

 

LiveOps Reveals New Agent Desktop Inspired by Consumer Applications

LiveOps, Inc., a provider of in cloud contact center and customer service solutions, announced the availability of LiveOps® Engage™, an integrated, multichannel desktop built with both the agent and the customer in mind. LiveOps Engage simplifies the user experience to increase agent productivity and improve customer experience across all channels on a single screen: phone, email, live chat, SMS, Twitter, and Facebook. Inspired by modern web design, LiveOps Engage is a browser-based cloud application that’s available at no additional cost to customers of the LiveOps Platform. Agents using LiveOps Engage need less time and fewer clicks to complete the most common functions, since everything is contained in a single, integrated agent desktop.
[Full Article]   Feb-10-2013

 

ShoreTel Enterprise Contact Center Extends Feature Set While Keeping User Experience Brilliantly Simple

ShoreTel, a provider of unified communications platforms, including business phone systems, applications and mobile UC solutions, announced the release of ShoreTel Enterprise Contact Center 8. The enhanced release of ShoreTel Enterprise Contact Center makes it easier for enterprises to meet the needs of today’s multi-device, multi-channel consumer by removing barriers and offering more avenues for communication. Agents can now more effectively handle emails, chats and calls, both inbound and outbound. Customers can also schedule callbacks so they can be contacted at a time that is convenient.
[Full Article]   Feb-10-2013

 

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