Click to Visit

Click to Visit

Click to Visit
Breaking News

BT Contact Boosts Video and Social Media Capabilities with New Cisco Solutions

BT announced significant enhancements to its contact center portfolio, BT Contact, by integrating the latest contact center solutions from its strategic technology partner, Cisco. Cisco's new suite of products and services will be rolled out by BT globally in the coming weeks and will help enterprises improve productivity, reach customers through new channels, such as social media and video, and enhance customer satisfaction.
[Full Article]   Feb-24-2013

 

IBM Unveils the Most Comprehensive Mobile Portfolio for Global Businesses: IBM MobileFirst

IBM unveiled IBM MobileFirst, the most comprehensive mobile portfolio that combines security, analytics and app development software, with cloud-based services and deep mobile expertise. Using IBM MobileFirst solutions, businesses can now streamline everything from the management of employee mobile devices, to the creation of a new mobile commerce app that will transform their entire business model. IBM is also announced an expanded relationship with AT&T to provide developers with tools to create faster, richer mobile apps and services for customers. For instance, organizations can now quickly incorporate payment and messages into their apps.
[Full Article]   Feb-24-2013

 

Swiftpage to Acquire Sage ACT! and Sage SalesLogix Businesses

Swiftpage, a provider of a digital marketing platform for small business, announced it has reached an agreement with The Sage Group plc to acquire the Sage ACT! contact management and Sage SalesLogix customer relationship management (CRM) businesses. To finance the acquisition and to fund future growth and expansion, Swiftpage has raised significant capital from a group of partners that includes Sage and technology-focused private equity investment firm Accel-KKR. The acquisition and investment are key turning points for Swiftpage, which started in 2001 as a software and services provider to small businesses. Their strategy led Swiftpage to become a Sage development partner; later, they offered integrated, white label email and social media marketing solutions for Sage ACT! and Sage SalesLogix.
[Full Article]   Feb-24-2013

 

Amdocs Launches Cloud-Based Unified Communications Solution

Amdocs, a provider of customer experience systems and services, announced the release of the cloud-based Amdocs Unified Communications solution, which brings together messaging services, video and voice over IP (VoIP) calling, inside a service provider-branded app. With the Amdocs Unified Communications solution, service providers can quickly launch services to compete with over-the-top (OTT) offerings, strengthening their relationship with customers and allowing them to better monetize the opportunity.
[Full Article]   Feb-17-2013

 

IntelliResponse Adds Groundbreaking Predictive Matching Capabilities to Virtual Agent Solution

IntelliResponse Systems, a provider of virtual agent technology solutions for the enterprise, announced the general availability of IntelliSuggest a new feature of IntelliResponse Virtual Agent 6.2. IntelliSuggest leverages next generation predictive matching technology to deliver the one right answer to self-service questions, and does so with a very high degree of accuracy. IntelliResponse Virtual Agents offer an engaging customer experience, voice of the customer insights, and ability to deliver one right answer consistently across all customer interaction channels. The addition of IntelliSuggest will now enable customers to self-serve online with far less effort and time than was previously possible.
[Full Article]   Feb-17-2013

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Next >>
Page: 33/36   Articles: 178