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Breaking News

inContact Announces Major New Release of Cloud Contact Center Software

inContact, a provider of cloud contact center software and contact center agent optimization tools, announced the market availability of a major new release of its award-winning cloud contact center platform. The new cloud software release is designed to harmonize contact center operations by creating a single integrated flow of multi-channel interactions, enabling customers to communicate via their channel of preference, optimizing agent workflow and contact handling and giving contact center managers a complete view of their entire operations.
[Full Article]   Mar-03-2013

 

Genesys to Acquire Cloud-Based Self-Service Contact Center Provider Angel

Genesys, a leading provider of customer service and contact center solutions, announced it reached a definitive agreement with MicroStrategy® Incorporated, a leading worldwide provider of business intelligence (BI) and mobile software, to acquire its subsidiary Angel.com Incorporated. Angel is a leading provider of cloud-based self-service contact center solutions. With the Angel platform organizations can quickly deploy self-service interactive voice response (IVR), SMS, chat, and mobile applications to support their customers’ self-service needs. Angel’s solutions are built on an on-demand, software-as-a-service (SaaS) platform and require no investment in hardware, software, or human resources.
[Full Article]   Mar-03-2013

 

CEO Mayer Calls in all Yahoo Telecommuters

Yahoo CEO Marissa Mayer is reportedly tossing conventional business thought aside and calling in telecommuters. Mayer, who became CEO last year, has been working to turn around the struggling company. Now she wants to get employees working more efficiently and creatively by forcing them to work in the office, instead of at home. According to published memos, Mayer told telecommuting employees that starting in June, their days of working at home are over. The call to end telecommuting was a surprising move since many companies are increasingly allowing employees to work from home offices, saving workers time spent in their cars and saving the company from the cost of hosting workers on premise.
[Full Article]   Mar-03-2013

 

BT Contact Boosts Video and Social Media Capabilities with New Cisco Solutions

BT announced significant enhancements to its contact center portfolio, BT Contact, by integrating the latest contact center solutions from its strategic technology partner, Cisco. Cisco's new suite of products and services will be rolled out by BT globally in the coming weeks and will help enterprises improve productivity, reach customers through new channels, such as social media and video, and enhance customer satisfaction.
[Full Article]   Feb-24-2013

 

IBM Unveils the Most Comprehensive Mobile Portfolio for Global Businesses: IBM MobileFirst

IBM unveiled IBM MobileFirst, the most comprehensive mobile portfolio that combines security, analytics and app development software, with cloud-based services and deep mobile expertise. Using IBM MobileFirst solutions, businesses can now streamline everything from the management of employee mobile devices, to the creation of a new mobile commerce app that will transform their entire business model. IBM is also announced an expanded relationship with AT&T to provide developers with tools to create faster, richer mobile apps and services for customers. For instance, organizations can now quickly incorporate payment and messages into their apps.
[Full Article]   Feb-24-2013

 

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