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GameStop accelerates digital customer service with eGain Cloud

eGain, a provider of cloud-based customer engagement solutions, announced that GameStop has deployed eGain Cloud for digital customer service after a successful, expert-guided pilot in the cloud with eGain Try+Buy. The company selected eGain due to its rich functionality and its unique pilot offer in eGain Try+Buy. Designed for client success in a production setting and speed to value, the offer includes the following: award-winning customer engagement suite with built-in best practices; safe production pilot in eGain Cloud; Options for easy A/B testing; and guidance to quick business value by eGain experts.
[Full Article]   Jan-11-2016


Vocalcom Launches Click2Start Cloud Call Center

Vocalcom, a provider of cloud-based call center software and sales acceleration technology, announced that it has launched Click2Start for the SMB market. The true cloud solution simplifies call center set-up or modernization for small and mid-sized businesses, enabling them to leverage up-to-date solutions without bearing the burden of upfront capital or additional IT investments. Available for up to thirty users, Click2Start is a compliant, multi-tenant cloud call center that provides all the benefits of enterprise-level call center software without the cost.
[Full Article]   Sep-18-2015


Facebook Is About to Take the Training Wheels off Facebook at Work

Facebook at Work, a nearly identical version of the social network designed specifically for communicating with colleagues, has been in a closed beta since January. But that pilot program is ending, and the company will likely launch a freemium version of the interoffice network by the end of the year. This product has been a long time coming. Facebook has been using a version of Facebook at Work internally for years, and reports first surfaced that it was building an office tool for other companies almost 15 months ago.
[Full Article]   Sep-18-2015


Verint Identity Authentication Helps Protect Customers, Reduce Customer Effort and Enhance Experiences

Verint® Systems Inc. announced advancements to its identity authentication and fraud detection solution that are designed to provide a faster and more seamless approach to customer identity authentication, and safer and more secure sales/service environments. Leveraging the advanced capabilities of Verint Identity Authentication and Fraud Detection™, organizations can simplify the experience when it comes to validating legitimate customers’ identities by easily and securely authenticating them based on their own unique voiceprints. This approach helps protect customers and eliminate the need for multiple layers of security questions—reducing time and customer frustration, and enabling organizations to move swiftly into addressing the reason the customer contacted them in the first place: to ask a question, resolve an issue, place an order or address a service requirement.

[Full Article]   Jul-23-2015


RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution

RingCentral, Inc., a provider of cloud business communications solutions, today announces the launch of the new RingCentral Contact Center. The new RingCentral Contact Center is powered by inContact, the leading provider of cloud contact center software. This new integrated offering gives businesses the most innovative contact center service combined with the award-winning RingCentral Office solution. RingCentral Contact Center is disruptive with its uniquely packaged simple all-inclusive pricing model, compared to other expensive a la carte offerings within the industry.


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