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Mitel Announces Cloud-Based Contact Center Solution for Small and Mid-Size Business

Mitel, a provider of cloud and premises-based unified communications software solutions, announced the release of its Mitel AnyWare Cloud Contact Center solution. Mitel AnyWare Cloud Contact Center enables agents to work anywhere - from home, the office, or remotely - while providing all of the management and reporting tools designed to ensure customer inquiries are addressed at the first point of contact. The solution is fully managed by Mitel in highly secure and reliable data centers, offloading customers IT teams from the design, deployment and day-to-day management.
[Full Article]   Apr-07-2013

 

Perforce Software Unveils Commons

Perforce Software announced Perforce CommonsTM, an easy-to-use but powerful document collaboration tool that ensures business professionals can more productively work together on files. Commons supports all types of files—from the largest binary objects to the smallest image files -- and has powerful merge capabilities for the most common document types, including Microsoft Word and PowerPoint. Because it keeps track of the complete history of any file, it saves business teams significant time and trouble in finding, revising and collaborating on documents.
[Full Article]   Apr-07-2013

 

Customers Discovering the Downside of Consumer IT in the Office

Fueled by tight budgets, more businesses are turning to consumer technologies that can be easier to use and less expensive than industrial-strength counterparts. Contract manufacturer Sanmina-SCI Corp. has saved $2 million annually since it began moving 21,000 employees to Google Apps for messaging, email and calendar in 2008 according to CIO Manesh Patel. But companies such as Google, Apple and Dropbox Inc. may be less responsive to corporate needs than vendors used to selling into corporate IT departments. Consumer products may be less secure or lack the stability that corporate users need from their products. Still, Google apps have found their way onto desks at drug maker Roche Holding AG, which is deploying Gmail to its 80,000 employees, one of the largest corporate Gmail rollouts to date.
[Full Article]   Apr-07-2013

 

Salesforce.com Sets the Standard for Social and Mobile CRM - Unveils Next Generation of Salesforce Chatter

Salesforce.com, an enterprise cloud computing company, announced the next generation of Salesforce Chatter – a leading enterprise social network – setting the standard for social and mobile CRM. Salesforce.com is building upon its mobile CRM leadership with new innovations to transform the way customer companies sell, service and market to their customers. For the first time ever, now companies will be able to access, create and act on customer information within Salesforce – all in the Chatter feed, from any device. And because Chatter is built on the Salesforce Platform, salesforce.com is the only company that can deliver social and mobile innovations that enable companies to connect with their customers, partners and employees in entirely new ways.
[Full Article]   Mar-24-2013

 

CallCopy Launches Upgraded cc: Discover v5.1 Workforce Optimization Suite

CallCopy, a provider of call recording and contact center solutions, announced the availability of cc: Discover 5.1, an updated version of the company’s flagship workforce optimization suite. cc: Discover version 5.1 features a new widget-based dashboard that enables users to create customized views of data on a single page, so they can concentrate on the information that is most pertinent to their job function. Individual widgets can be configured to display quality assurance (QA), various KPI performance metrics, and more. Version 5.1 also includes an enhanced interaction playback interface that allows for better analytics visualization. Users can now quickly access key information related to customer interactions by toggling on or off data points associated with individual interactions, such as speech and desktop analytics, crosstalk, silence, bookmarks and blackouts, allowing them to visualize complex data in a clear and concise manner, with the ability to drill down into the data as needed.
[Full Article]   Mar-24-2013

 

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