Click to Visit

Click to Visit

Click to Visit
Breaking News

Customers Discovering the Downside of Consumer IT in the Office

Fueled by tight budgets, more businesses are turning to consumer technologies that can be easier to use and less expensive than industrial-strength counterparts. Contract manufacturer Sanmina-SCI Corp. has saved $2 million annually since it began moving 21,000 employees to Google Apps for messaging, email and calendar in 2008 according to CIO Manesh Patel. But companies such as Google, Apple and Dropbox Inc. may be less responsive to corporate needs than vendors used to selling into corporate IT departments. Consumer products may be less secure or lack the stability that corporate users need from their products. Still, Google apps have found their way onto desks at drug maker Roche Holding AG, which is deploying Gmail to its 80,000 employees, one of the largest corporate Gmail rollouts to date.
[Full Article]   Apr-07-2013

 

Salesforce.com Sets the Standard for Social and Mobile CRM - Unveils Next Generation of Salesforce Chatter

Salesforce.com, an enterprise cloud computing company, announced the next generation of Salesforce Chatter – a leading enterprise social network – setting the standard for social and mobile CRM. Salesforce.com is building upon its mobile CRM leadership with new innovations to transform the way customer companies sell, service and market to their customers. For the first time ever, now companies will be able to access, create and act on customer information within Salesforce – all in the Chatter feed, from any device. And because Chatter is built on the Salesforce Platform, salesforce.com is the only company that can deliver social and mobile innovations that enable companies to connect with their customers, partners and employees in entirely new ways.
[Full Article]   Mar-24-2013

 

CallCopy Launches Upgraded cc: Discover v5.1 Workforce Optimization Suite

CallCopy, a provider of call recording and contact center solutions, announced the availability of cc: Discover 5.1, an updated version of the company’s flagship workforce optimization suite. cc: Discover version 5.1 features a new widget-based dashboard that enables users to create customized views of data on a single page, so they can concentrate on the information that is most pertinent to their job function. Individual widgets can be configured to display quality assurance (QA), various KPI performance metrics, and more. Version 5.1 also includes an enhanced interaction playback interface that allows for better analytics visualization. Users can now quickly access key information related to customer interactions by toggling on or off data points associated with individual interactions, such as speech and desktop analytics, crosstalk, silence, bookmarks and blackouts, allowing them to visualize complex data in a clear and concise manner, with the ability to drill down into the data as needed.
[Full Article]   Mar-24-2013

 

HDFaces has Arrived for GoToWebinar and GoToTraining

HDFaces was a game changer for Citrix when it launched the high-definition video conferencing feature with GoToMeeting in August 2011. The crystal-clear, multi-point webcam experience allowed audiences to engage each other like never before and conduct meetings with a “like being there” face-to-face experience.The launch of HDFaces for GoToWebinar and GoToTraining gives webinar and training professionals the opportunity to visually connect with their audiences in their sessions. Now webinar organizers can bolster their message with their own personalities, while virtual trainers can enhance the classroom experience with visual demonstrations and face-to-face interaction.
[Full Article]   Mar-24-2013

 

GM Transforms Call Centers

In another effort to provide the best customer experience in the industry, General Motors is changing the way its customer call centers operate, staffing Customer Engagement Centers with expert advisors who reach out to new owners to answer questions and are empowered to resolve most issues on the spot. At the same time, GM is implementing processes and tools to enable the channeling of data from the centers to its designers and engineers to capture the voice of the customer for further improvements in vehicle programs.
[Full Article]   Mar-17-2013

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Next >>
Page: 30/36   Articles: 176