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Jacada Announces New Visual IVR Product to Enhance the IVR Customer Experience

Jacada, Inc., a provider of customer service technology designed to simplify the interaction between businesses and their customers, announced the introduction of Visual IVR Plus, its new IVR enhancement offering. Designed with patent pending technology to utilize a company’s existing IVR (Interactive Voice Response) scripts, Visual IVR Plus reduces caller frustration and in-bound call time by presenting users with a menu-driven interface; without requiring them to listen to and remember long menu trees. A customer can simply touch their way through a Visual IVR system using a graphical interface designed for a more engaging customer experience than traditional voice prompt IVR systems. The result is an improved customer experience and increased customer satisfaction.
[Full Article]   Apr-21-2013

 

Customers Deploying Verint Solutions to Help with Business “Gamification”

Verint® Systems Inc. announced that customers are using its Impact 360® Workforce Optimization™ (WFO) software as part of their business gamification initiatives in order to encourage specific agent behaviors and achieve targeted customer experience and revenue goals. Early results show WFO solutions can play an important role in tying gamification to specific business processes, making them more fun by encouraging success and assisting the companies’ overarching customer strategies.
[Full Article]   Apr-21-2013

 

Prepare Now for the End of Windows XP and Office 2003 Support

Microsoft will end support for Windows XP and Office 2003 in less than a year, on April 8, 2014. Gartner estimates that more than 15 percent of midsize and large enterprises will still have Windows XP running on at least 10 percent of their PCs after Microsoft support ends on that date. Not having support means that organizations' PCs could be vulnerable to attack. New vulnerabilities are always being found, and new vulnerabilities that are found in more current products could affect Windows XP and Office 2003. Any unpatched device can be vulnerable to attack. Even if a device is only a private network and has no Internet access, another device, even one running a supported product, can be infected with malware outside the private network and can bring it onto the private network, infecting other devices.
[Full Article]   Apr-21-2013

 

The Jackson Companies Selects ADP to Enhance its Employee Wellness Initiatives and Help Control Healthcare Costs

ADP, a provider of human capital management services, announced that The Jackson Companies, a family-owned enterprise of golf course and campground establishments in South Carolina, has selected the ADP Vitality wellness program to help combat a top business challenge – rising healthcare costs. The ADP Vitality wellness solution helps midsized employers with between 50 and 1,000 employees proactively manage rising healthcare costs while also helping to reduce healthcare claims and employee absenteeism. Key features of this incentive-based program include an interactive wellness portal, health risk assessments, biometric screenings and personalized wellness plans with recommended goals and activities. The program integrates with social networking sites, mobile applications and fitness technologies to give employees additional support as they pursue their wellness goals.
[Full Article]   Apr-14-2013

 

State of Oklahoma Partners with IBM to Cut Costs, Improve Quality of Service to Citizens

IBM announced that it is helping the state of Oklahoma save $15 million over the next five years and ultimately improve services to state residents. As governments institute structural changes in the way agencies measure performance and deliver services, data analytics and new delivery models can help lead the way for transformations that realize a measurable return on investment and improved quality of life. By analyzing business processes and consolidating IT projects, IBM will help the state gain significant savings in software licensing and technology maintenance costs -- resulting in an expected IT budget recovery of 30 percent.
[Full Article]   Apr-14-2013

 

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