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Sykes Enterprises, Incorporated Hires 1,000 Veterans and Military Spouses Through White House's Joining Forces Program

Sykes Enterprises, Incorporated, a provider of comprehensive outsourced customer contact management solutions and services, has hired 1,000 veterans and military spouses in the past year through the White House's Joining Forces initiative. The employees are working in various capacities within the virtual contact center environment, from at-home customer care professionals to managers. The White House established the Joining Forces program in 2011 to support veterans and military families. As part of this initiative, SYKES' at-home customer contact service line, SYKES Home powered by Alpine Access, pledged to hire 3,000 military veterans.
[Full Article]   May-12-2013

 



May-12-2013

 

Salesforce.com Launches Salesforce Communities

Salesforce.com, the enterprise cloud computing company, launched Salesforce Communities, ending the era of legacy portal software. With new Salesforce Communities, customer companies will be able to create social communities with business data and processes embedded at the core to transform how they sell, service and market. Communities can also be created for any customer experience -- in a mobile banking app, in a video game or even in a car.
[Full Article]   May-05-2013

 

HP Helps Clients Enhance Customer Interactions by Transforming the Contact Center

HP Enterprise Services announced new services designed to enable organizations to break free from legacy contact center technology and bring new multichannel customer experience capabilities to customers quickly and cost-effectively. The new HP Customer Engagement as a Service (CEaaS) combines HP's leadership in enterprise cloud with technology from Avaya, a market leader in contact center technology, to provide clients a fast path to transition their legacy contact centers to a new, flexible platform.
[Full Article]   May-05-2013

 

Leading Regional Bank Chooses inContact

inContact, a provider of cloud contact center software and contact center agent optimization tools, announced that a leading regional bank has selected the inContact cloud portfolio to enhance service delivery across multiple contacts centers and more than 1000 agents. Prior to selecting inContact, the bank had a disparate environment that included premise-based call center technology from several legacy vendors. Looking to support their clients with a superior experience in both inbound and outbound interactions, the company sought to increase efficiencies and functionality with multi-channel routing and dialer in a flexible cloud system. inContact will deliver a complete solution that includes cloud ACD/IVR, workforce management, CRM integration, quality management, screen recording and business consulting.
[Full Article]   May-05-2013

 

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