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Facebook CIO: ‘We don’t want to waste your time.’

The emphasis on productivity and efficiency at Facebook Inc., shapes how CIO Tim Campos approaches information technology. For instance, after an employee calls the help desk two or three times about a computer issue, the company simply replaces the worker’s laptop. Other tech devices and accessories–headphones, batteries, cables, etc.–are available in vending machines on each floor in every building on campus. “The point is that we think about things differently, which causes us to be efficient,” Mr. Campos tells CIO Journal. “We don’t want to waste your time, nor do we want to waste ours,” he said.
[Full Article]   May-12-2013

 

Sykes Enterprises, Incorporated Hires 1,000 Veterans and Military Spouses Through White House's Joining Forces Program

Sykes Enterprises, Incorporated, a provider of comprehensive outsourced customer contact management solutions and services, has hired 1,000 veterans and military spouses in the past year through the White House's Joining Forces initiative. The employees are working in various capacities within the virtual contact center environment, from at-home customer care professionals to managers. The White House established the Joining Forces program in 2011 to support veterans and military families. As part of this initiative, SYKES' at-home customer contact service line, SYKES Home powered by Alpine Access, pledged to hire 3,000 military veterans.
[Full Article]   May-12-2013

 



May-12-2013

 

Salesforce.com Launches Salesforce Communities

Salesforce.com, the enterprise cloud computing company, launched Salesforce Communities, ending the era of legacy portal software. With new Salesforce Communities, customer companies will be able to create social communities with business data and processes embedded at the core to transform how they sell, service and market. Communities can also be created for any customer experience -- in a mobile banking app, in a video game or even in a car.
[Full Article]   May-05-2013

 

HP Helps Clients Enhance Customer Interactions by Transforming the Contact Center

HP Enterprise Services announced new services designed to enable organizations to break free from legacy contact center technology and bring new multichannel customer experience capabilities to customers quickly and cost-effectively. The new HP Customer Engagement as a Service (CEaaS) combines HP's leadership in enterprise cloud with technology from Avaya, a market leader in contact center technology, to provide clients a fast path to transition their legacy contact centers to a new, flexible platform.
[Full Article]   May-05-2013

 

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