Click to Visit

Click to Visit

Click to Visit
Breaking News

LiveOps and Drumbi Enable Visual IVR to the Multichannel Cloud Contact Center

LiveOps, Inc., a provider of cloud contact center and customer service solutions, and Drumbi, Inc., a provider of visual IVR and mobile customer experience technology, announced the availability of Drumbi SmartIVR to compliment LiveOps multichannel, cloud contact center platform. Brands can easily engage mobile users by adding Drumbi’s visual IVR to any of their contact center channels, and help drive down call volume and reduce handle times. The solution gives brands another opportunity to leverage LiveOps for mobile customer interactions.
[Full Article]   Jun-02-2013

 

NICE Enables Cross-Enterprise Employee Engagement with Release of New WFO Solutions

NICE Systems announced the release of Workforce Management, Performance Management, and Incentive Compensation Management versions 6.2, which include collaboration, adherence and gamification features for greater employee engagement. The new versions are integrated via a common interface, creating a single, easy-to-use portal through which employees can manage their schedules, track their compensation, and improve performance.
[Full Article]   Jun-02-2013

 

Verint Extends Voice of the Customer Analytics Leadership Portfolio with Mobile, Enterprise Feedback Management Enhancements

Verint® Systems announced that it has extended its Voice of the Customer (VoC) Analytics™ portfolio to include SMS feedback into its already comprehensive multichannel capabilities—which became generally available last month. Verint developed SMS support to round out its comprehensive portfolio of mobile feedback collection and reporting solutions. The company’s continued focus in this area reflects the rapid changes in mobile technology and the growing number of customers who prefer to communicate via their mobile devices. With the Verint Voice of the Customer Analytics portfolio, organizations can capture VoC feedback anytime and anywhere by easily deploying mobile surveys offline or online via the web, email, IVR and now SMS.
[Full Article]   May-19-2013

 

CallCopy Introduces Insight Performance Management Application

Many contact centers are forced to rely on performance measures from a variety of sources that, when analyzed disparately, provide unreliable and inconsistent information. In response to this pervasive and excruciating problem, CallCopy has announced the release of its Insight performance management software. Insight is a cloud-based application that goes beyond the simple dashboards offered by existing performance management software by incorporating powerful speech and desktop analytics. This allows the unstructured data typically stored as recorded contact center interactions to be correlated with structured data from other sources across the organization, including CRM, ERP, HR, WFM, and other applications.
[Full Article]   May-19-2013

 

Adobe to Stop Making Packaged Software

Adobe Systems Inc. is pulling back from the packaged-software business and doubling down on delivering its popular design tools through an online service. The company -- known for supplying software for illustrators, photographers and publishers -- plans to issue future versions of its programs through a subscription-based service called Adobe Creative Cloud that it launched a year ago. Adobe doesn't plan future packaged versions beyond Creative Suite 6.0, its current set of design software, although it will continue selling and supporting that product. Adobe's decision is the latest sign of a gradual shift in business models in the software industry, as customers have become accustomed to outsourcing more technology operations to Internet-based services rather than installing and maintaining programs on their own computers.
[Full Article]   May-12-2013

 

<< Prev1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 Next >>
Page: 26/36   Articles: 176