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IBM to Buy Cloud-Computing Firm SoftLayer

International Business Machines Corp. (IBM) agreed to buy privately held SoftLayer Technologies Inc. in a deal aimed at beefing up the company's efforts in cloud computing and taking on Amazon.com Inc. more directly. The deal for the Dallas-based company is valued at approximately $2 billion, said a person familiar with the matter. As part of the deal, IBM is creating a cloud-services division within its Global Services group to house SoftLayer as a stand-alone company and pull together its other cloud-computing services. The division will start offering the combined services after the close of the deal, which IBM expects in the third quarter.
[Full Article]   Jun-09-2013

 

Salesforce.com Introduces Salesforce Company Communities

Salesforce.com, a leading CRM platform, introduced Salesforce Company Communities, reinventing the intranet for the social and mobile world. With Company Communities, businesses will be able to deliver a custom intranet that connects employees to the content, people and apps they need to be successful anywhere, from any device. Company Communities will enable companies to create an engaging intranet experience that employees love, personalized to make accessing information and completing tasks as quick and easy as it is in their personal lives.
[Full Article]   Jun-02-2013

 

LiveOps and Drumbi Enable Visual IVR to the Multichannel Cloud Contact Center

LiveOps, Inc., a provider of cloud contact center and customer service solutions, and Drumbi, Inc., a provider of visual IVR and mobile customer experience technology, announced the availability of Drumbi SmartIVR to compliment LiveOps multichannel, cloud contact center platform. Brands can easily engage mobile users by adding Drumbi’s visual IVR to any of their contact center channels, and help drive down call volume and reduce handle times. The solution gives brands another opportunity to leverage LiveOps for mobile customer interactions.
[Full Article]   Jun-02-2013

 

NICE Enables Cross-Enterprise Employee Engagement with Release of New WFO Solutions

NICE Systems announced the release of Workforce Management, Performance Management, and Incentive Compensation Management versions 6.2, which include collaboration, adherence and gamification features for greater employee engagement. The new versions are integrated via a common interface, creating a single, easy-to-use portal through which employees can manage their schedules, track their compensation, and improve performance.
[Full Article]   Jun-02-2013

 

Verint Extends Voice of the Customer Analytics Leadership Portfolio with Mobile, Enterprise Feedback Management Enhancements

Verint® Systems announced that it has extended its Voice of the Customer (VoC) Analytics™ portfolio to include SMS feedback into its already comprehensive multichannel capabilities—which became generally available last month. Verint developed SMS support to round out its comprehensive portfolio of mobile feedback collection and reporting solutions. The company’s continued focus in this area reflects the rapid changes in mobile technology and the growing number of customers who prefer to communicate via their mobile devices. With the Verint Voice of the Customer Analytics portfolio, organizations can capture VoC feedback anytime and anywhere by easily deploying mobile surveys offline or online via the web, email, IVR and now SMS.
[Full Article]   May-19-2013

 

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