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AVG Announces First AVG CloudCare Service Module Integrated within AVG Managed WorkPlace

AVG Technologies, a provider of Internet and mobile security, privacy and optimization solutions, announced the first AVG CloudCare service module to be integrated within AVG Managed WorkPlace. The new integrated AVG CloudCare Managed WorkPlace service module gives Managed Service Providers (MSPs) the ability to remotely monitor their customers' device security measures from within a single dashboard and readily identify where protection is missing or inadequate. As a result, partners are able to make more of their customers' devices secure and ensure their IT environment is better protected as a whole.
[Full Article]   Sep-08-2013

 

Noble Systems Releases Noble Maestro 7.3 for Contact Center Management

Noble Systems Corporation, a provider of unified contact center technology solutions, announced the release of Noble® Maestro 7.3, an update of Noble Systems’ flagship offering for contact center management and reporting. Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows.
[Full Article]   Sep-08-2013

 

Verint Partners with Badgeville to Power Customer-Centric WFO Gamification Solutions

Verint Systems Inc. announced a global partnership with Badgeville. Incorporating Badgeville’s specialized and sophisticated gamification capabilities to the market-leading Impact 360 Workforce Optimization (WFO) software suite, Verint customers can benefit from powerful engagement mechanics, gamification solutions and behavior analytics designed to help motivate and drive employee performance.
[Full Article]   Sep-08-2013

 

IBM Wins Its Largest U.S. Cloud-Computing Contract

International Business Machines Corp. (IBM) won a federal cloud-computing contract with a maximum value of $1 billion, its largest such agreement with the U.S. government. The award is a coup following IBM’s loss to Amazon.com Inc. in the competition for a four-year, $600 million cloud contract with the Central Intelligence Agency. IBM may get another chance at that business following a successful protest to a federal office that arbitrates contract disputes.
[Full Article]   Aug-18-2013

 

OAISYS Tracer Call Recording Solution Meets Ink's Goals of Improving Contact Center Performance

OAISYS®, a provider of business call recording and contact center management solutions, has helped Ink improve contact center call quality, training, dispute resolution and validate agent compensation using OAISYS' Tracer call recording solution. Ink is a global expert in connecting with travelers throughout their entire journeys. Easy and intuitive for the agents to use, OAISYS Tracer makes accessing and retrieving call recordings simple and efficient. In addition to capturing the call audio and all available descriptive data as a digital media file, or voice document, Tracer is enabled to record and view live agent desktop screen activity.
[Full Article]   Aug-18-2013

 

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