Verint Partners with Badgeville to Power Customer-Centric WFO Gamification Solutions
Verint Systems Inc. announced a global partnership with Badgeville. Incorporating Badgeville’s specialized and sophisticated gamification capabilities to the market-leading Impact 360 Workforce Optimization (WFO) software suite, Verint customers can benefit from powerful engagement mechanics, gamification solutions and behavior analytics designed to help motivate and drive employee performance.
IBM Wins Its Largest U.S. Cloud-Computing Contract
International Business Machines Corp. (IBM) won a federal cloud-computing contract with a maximum value of $1 billion, its largest such agreement with the U.S. government. The award is a coup following IBM’s loss to Amazon.com Inc. in the competition for a four-year, $600 million cloud contract with the Central Intelligence Agency. IBM may get another chance at that business following a successful protest to a federal office that arbitrates contract disputes.
OAISYS Tracer Call Recording Solution Meets Ink's Goals of Improving Contact Center Performance
OAISYS®, a provider of business call recording and contact center management solutions, has helped Ink improve contact center call quality, training, dispute resolution and validate agent compensation using OAISYS' Tracer call recording solution. Ink is a global expert in connecting with travelers throughout their entire journeys. Easy and intuitive for the agents to use, OAISYS Tracer makes accessing and retrieving call recordings simple and efficient. In addition to capturing the call audio and all available descriptive data as a digital media file, or voice document, Tracer is enabled to record and view live agent desktop screen activity.
High-Tech Jobs Driving Economic Growth in More Cities
High-technology is driving economic growth in a broad range of cities such as Minneapolis and Las Vegas, not just traditional technology hubs such as Silicon Valley and Boston, according to a new study from real-estate services firm Jones Lang LaSalle. Not only are tech jobs on the rise in those markets, but they are having a huge impact on the surrounding economy. For each new job that is created in the tech sector, five jobs are created in service fields, from law to yoga instruction, according to JLL. The manufacturing sector, by way of comparison, creates only about 1.7 support positions for each core job within the industry.