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Rok Selects ClickSoftware for Optimized Mobile Workforce Management
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ClickSoftware Technologies Ltd., a provider of workforce management and service optimization solutions, announced that Rok, a provider of building, repairs and refurbishment, and maintenance services, has selected its ServiceOptimization Suite. Rok will use ClickSoftware's workforce management suite initially to carry out repair and maintenance work for the insurance sector, the general public, commercial property owners and housing associations. It will ensure technicians arrive on time, with the right skills and materials to get the job done first time.
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[Full Article]
Feb-07-2010 |
Cicero Inc. Announces New Product Offerings
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Cicero Inc., a provider of desktop automation and integration solutions, announced it is launching three new products, collectively called Cicero XM. The new Cicero XM technology helps companies transform their customer interactions by simplifying workflow, automating tasks, providing context-sensitive scripting and automatically sharing data between applications, while leveraging existing IT investments. Cicero XM, short for Cicero Experience Management, includes three new products: Cicero XM Desktop; Cicero XM Enterprise; and Cicero XM Studio.
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[Full Article]
Feb-07-2010 |
Telrex Releases CallRex Agent Evaluation Version 3.9
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Telrex, provider of the CallRex suite of IP call recording and call center optimization solutions, announced the release of CallRex Agent Evaluation version 3.9. An easy-to-use, web-based quality monitoring solution, CallRex Agent Evaluation enables managers to implement customized performance scorecards and provide objective feedback on employee phone calls. CallRex Agent Evaluation features integrated user administration, flexible evaluations, and built-in reports to monitor performance trends. CallRex Agent Evaluation leverages a single administration point and database with CallRex Call Recording, streamlining user administration and reducing the storage space required.
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[Full Article]
Feb-07-2010 |
Purple Heart Services Deploys RightAnswers OnDemand
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RightAnswers, Inc., a provider of self-service and knowledge management solutions, announced that Purple Heart Services (PHS) -- a division of the Purple Heart Service Foundation – has deployed RightAnswers OnDemand to streamline its help desk operations. RightAnswers OnDemand is a solution totally hosted by RightAnswers that is designed to specifically meet the needs of service desks without any hardware or infrastructure investment. The implementation of RightAnswers OnDemand has provided PHS with some additional benefits as well, including knowledge centralization, enhanced content, reduced call handling time, and an overall improvement in communication throughout the organization.
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[Full Article]
Jan-31-2010 |
Vertical Solutions, Inc. Announces VContactCenter
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Vertical Solutions, Inc. (VSI), a developer of service management solutions, announces VContactCenter, a cloud-based CRM Contact Center Management solution. Designed specifically for customer service applications, VContactCenter addresses the needs of internal contact centers, external/outsourced contact centers, and hybrid contact centers that require tight integration and seamless interaction among groups. VContactCenter is available in both public and private cloud options, enabling companies to take advantage of the rapid implementation and reduced management costs of cloud-based computing while offering the security and data migration capabilities of installed software.
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[Full Article]
Jan-31-2010 |
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