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Verint Identity Authentication Helps Protect Customers, Reduce Customer Effort and Enhance Experiences

Verint® Systems Inc. announced advancements to its identity authentication and fraud detection solution that are designed to provide a faster and more seamless approach to customer identity authentication, and safer and more secure sales/service environments. Leveraging the advanced capabilities of Verint Identity Authentication and Fraud Detection™, organizations can simplify the experience when it comes to validating legitimate customers’ identities by easily and securely authenticating them based on their own unique voiceprints. This approach helps protect customers and eliminate the need for multiple layers of security questions—reducing time and customer frustration, and enabling organizations to move swiftly into addressing the reason the customer contacted them in the first place: to ask a question, resolve an issue, place an order or address a service requirement.

[Full Article]   Jul-23-2015

 

RingCentral Adds Cloud Contact Center to its Enterprise Communications Solution

RingCentral, Inc., a provider of cloud business communications solutions, today announces the launch of the new RingCentral Contact Center. The new RingCentral Contact Center is powered by inContact, the leading provider of cloud contact center software. This new integrated offering gives businesses the most innovative contact center service combined with the award-winning RingCentral Office solution. RingCentral Contact Center is disruptive with its uniquely packaged simple all-inclusive pricing model, compared to other expensive a la carte offerings within the industry.
Jun-15-2015

 

Support.com Launches Nexus(R) SupportCam(TM) Remote Video Support Service

Support.com, Inc., makers of cloud-based Nexus software for Support Interaction Optimization (SIO) and a provider of tech support and turnkey support center services, announced full availability of SupportCam, a powerful remote video support service available within Nexus. SupportCam addresses a major need in technical support: allowing the tech support representative to see exactly what a caller is looking at using the camera on the customer's Apple® or Android™ smartphone or tablet. SupportCam works on any contact center agent's computer running Mac OS® or Microsoft® Windows®. It runs on Internet Explorer®, Firefox®, Chrome® and Safari® web browsers.
[Full Article]   Apr-30-2015

 

Contact Centers Can Work Smarter with Enhancements to Calabrio ONE(R) Workforce Optimization Software Suite

Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, has released an enhanced version of its award-winning Calabrio ONE workforce optimization software to help supervisors, managers and agents work smarter. New automated processes in Calabrio ONE, such as Intraday Dynamic Scheduling and Automatic Evaluation Queues, are designed to get more done and provide additional value as contact centers continue to grow in size and complexity. Calabrio ONE also has been expanded to increase integration with Avaya platforms, including Avaya IP Office support and Avaya Call Reconciliation.

[Full Article]   Apr-14-2015

 

NEC Launches Cloud Contact Center Solution

NEC Corporation of America (NEC), a provider and integrator of advanced IT and communications solutions, announced that it has continued its trend of enhancing its highly successful cloud solution with the addition of a comprehensive contact center suite of services, NEC’s UNIVERGE Cloud Services Contact Center. NEC’s new cloud based contact center solution provides a rich suite of advanced features beyond the usual benefits inherent in cloud that make it such a compelling alternative to premise based contact centers, such as cost savings, fast implementation and flexible deployment options plus an easy-to-use web-based Graphical User Interface (GUI) for agents. The new suite delivers a multi-media contact center environment with carrier grade, mission critical performance.
[Full Article]   Apr-14-2015

 

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