Welcome to the supportindustry.com Resource Center!
The supportindustry.com Resource Center is a searchable, interactive database that allows you to choose targeted categories and go directly to the information you are looking for. This invaluable tool consolidates the latest information about breaking news, trends, tools and technologies in the support services industry, and it's all in one place!
We feel confident you will find this a valuable resource. Happy searching!
Begin by choosing from one of the following categories:
Reduce Support Costs by 20%!
TeamSupport Business to Business support software reduces costs by increasing first contact resolution, lowering average handle time, increasing self-service, reducing agent training, and improving process efficiency.Sign up for a free trial!
Every manager or supervisor in support wants to be effective - and promotable. And there are specific, actionable traits that differentiate best-of-breed support leaders from everyone else. Watch this webinar and hear former support executive and bestselling business author Rich Gallagher in discussing the five best practices that will make you an effective support leader.
In this on-demand webinar, sychotherapist Rich Gallagher, LMFT, a former customer support executive, teaches essential yet fundamental skills you can use to make your support center a stress-free zone. Learn valuale tips for building a stress-free support team and hear what support managers can do for their team’s emotional well-being.
Liveops New Skill Builder Teaches Call Center 'Soft Skills'
8x8 Delivers Millennial-Ready Contact Center Enhancements
These CRM Statistics Prove Why It Should Be in Your Marketing Arsenal
Technology Purchases from Line of Business Budgets Forecast to Grow Faster Than Purchases Funded by the IT Organization
Why Data Quality is Key to the Sales and Marketing Relationship
If I Wanted My Question Answered In 15 Hours I Would Have Waited 15 Hours To Ask The Question