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The supportindustry.com Resource Center is a searchable, interactive database that allows you to choose targeted categories and go directly to the information you are looking for. This invaluable tool consolidates the latest information about breaking news, trends, tools and technologies in the support services industry, and it's all in one place!
We feel confident you will find this a valuable resource. Happy searching!
Begin by choosing from one of the following categories:
| Breaking News | Research Documents |
| Contributed Articles | White Papers |
| In Other News | Webinars & Events |
| Required Reading |
Customer support is often viewed through the lens of business processes, metrics, and automation - but today a majority of both customers and employees are still gained or lost as a result of people issues. This SupportIndustry.com survey will examine the state of people issues in customer support today. Five lucky participants will receive a $100 Amazon.com gift certificate.
Begin the survey!
Driving Customer Loyalty through Improved Service Performance
Thursday, February 18, 2010 - 11:00am PST/ 2:00pm EST
Customer satisfaction and loyalty are two highly desirable results in a support environment. But which performance factors deliver both? Join us for an interactive Webinar to hear Dave Brown, president of Support Center University explore the difference between customer satisfaction and customer loyalty and explain why both are critical for success. Learn which industry best practices are a must-have for your performance program.
Getting Your Worst Customers to Love You: True Tales from the Front Lines of Customer Support
Wednesday, February 24, 2010 - 11:00am PST / 2:00pm EST
Your "worst" customers can sometimes become your best supporters, *if* you and your team know how to handle those critical, moment-of-truth situations faced by every customer support operation. Join communications skills expert and bestselling author Rich Gallagher for a wide ranging, high-content discussion that will give you and your team confidence in handling any customer situation.
Feb-07-2010
Telrex Releases CallRex Agent Evaluation Version 3.9
Feb-07-2010
Worldwide IT Spending to Grow 3% in 2010
Feb-07-2010
Study Finds Globalization and New Technologies Driving Companies to Seek New Business Models to Increase Efficiency, Competitiveness, Agility and Grow
Feb-07-2010
Repairing Broken Teams: Moving Beyond Manufactured Teambuilding
Feb-07-2010
Service Delivery -- the Value Proposition
Feb-07-2010
