SupportIndustry.com Press Release - Leading Service and Support Industry Experts Share Their Expertise on SupportIndustry.com

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SupportIndustry.com Offers Service and Support Professionals Direct Access to Leading Industry Expertise

Santa Barbara, CA, April 10, 2008 - SupportIndustry.com (http://www.SupportIndustry.com), an online resource dedicated to enabling organizations to deliver world-class customer service and support, has announced the addition of several new articles, authored by leading industry experts, to the SupportIndustry.com web site.

These content-rich pieces are intended to be another valuable resource for SupportIndustry.com’s members, and can be immediately viewed at http://www.supportindustry.com/asktheexpert/index.htm. A selection of the latest offerings includes the following:

Evaluating Support Center Staffing Tradeoffs by Penny Reynolds, Founding Partner, The Call Center School
What Are Your Customer Demographics? by Rosanne D'Ausilio, Ph.D., President of Human Technologies Global, Inc.
The Four Stages of the Customer Experience by Tom Sweeny, ServiceXRG

“SupportIndustry.com is dedicated to providing our members with access to informative articles directly related to running a world-class support center,” said Carolyn Healey, Publisher, SupportIndustry.com. “These latest articles are great resources for any support professional interested in delivering exceptional service.”

SupportIndustry.com offers support professionals free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.

Site Specific Information:

supportindustry.com
supportindustry.com provides senior level service and support professionals direct access to information on the most relevant areas in customer support, including enterprise strategies, people issues, technology, trends and research. This data enables support professionals to benchmark and improve their customer support operation. Members are responsible for the help desk and customer support operation of their company. Titles include Director/VP/Manager of Customer Support and Help Desk, CEO, COO and CIO.