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SupportIndustry.com
Announces New Articles from Leading
Service and Support Industry Experts Now Available Online
Santa Barbara, CA, January 18, 2008 - SupportIndustry.com
(http://www.SupportIndustry.com),
an online resource dedicated to enabling organizations to deliver
world-class customer service and support, has announced the addition
of several new articles, authored by leading industry experts, to
the SupportIndustry.com web site.
These content-rich pieces are intended to be another valuable resource for SupportIndustry.com’s members, and can be immediately viewed at http://www.supportindustry.com/asktheexpert/index.htm. A selection of the latest offerings includes the following:
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Forecasting Fundamentals: The Art and Science of Predicting Support Desk Workload by Penny Reynolds, Founding Partner, The Call Center School
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Customer Service – Customers’ Patience (or Impatience) by Rosanne D'Ausilio, Ph.D., President of Human Technologies Global, Inc.
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Escaping Groundhog Day by Pete McGarahan, McGarahan & Associates
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The Benefit from Offering Account Management Services by Tom Sweeny, ServiceXRG
“These latest articles from our contributing experts provide invaluable information on a variety of service and support related issues,” said Carolyn Healey, Publisher, SupportIndustry.com. “SupportIndustry.com members are fortunate to be able to draw on the wealth of information provided on our web site that enables them to run a world-class support operation.”
Research shows keeping both customers and employees happy is essential to any company’s success. SupportIndustry.com allows visitors to sign up for free membership, which gives them access to breaking news, research and tools to help them meet the high expectations of their customers and the needs of their employees. Members are senior-level professionals responsible for the help desk, customer support operation or overall IT operations for their company.
Site Specific Information:
supportindustry.com
supportindustry.com provides senior level service and support professionals
direct access to information on the most relevant areas in customer
support, including enterprise strategies, people issues, technology,
trends and research. This data enables support professionals to benchmark
and improve their customer support operation. Members are responsible
for the help desk and customer support operation of their company. Titles
include Director/VP/Manager of Customer Support and Help Desk, CEO,
COO and CIO.
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