supportindustry.com - Focus on the Customer

Operationalizing a Customer Focus Strategy – Where the Rubber Meets the Road

FrontRange Solutions brings you a unique perspective on operationalizing your customer focused strategy.

Every customer dreams of problem-free technology, uninterrupted service and productivity unburdened by repetitive issues! When issues do arise, it’s the customer support centers opportunity to make the best out of a bad situation.

In this economy, customer service can be a key differentiator in whether a company survives or thrives by satisfying, retaining and profiting from loyal customers. Today’s support organizations must design their support strategy with the customer top-of-mind.

Please join us at one of the following events to learn how you can successfully implement a customer focused strategy.

Atlanta, GA
January 20, 2010
View more details,
speaker bios & full agenda

Irvine, CA
January 26, 2010
View more details,
speaker bios & full agenda

Virtual Event
February 24, 2010
View more details,
speaker bios & full agenda

When and Where:
1/20 - Atlanta, GA
1/26 - Irvine, CA
2/24 - Virtual Event

Who Should Come:
Executives and managers responsible for the customer service team. IT executives and managers tasked with supporting customer service and loyalty initiatives.

What You Will Get:
All attendees will receive an electronic "Customer Service Success Kit" ($395 value) with analyst reports, white papers, a Customer Service Buyers Guide and ROI assessment tool. This package includes Pete’s recently released best practice white papers, “Resolution Ownership – It Should Matter to You!” and “First Contact Resolution: The Performance Driver.”

What it Will Cost:
Nothing out of your pocket, just a few hours out of your day.

For further information about FrontRange Solutions,
contact your local solutions representative at: 800.443.5457 or on the web at: www.frontrange.com

For more information please read our Privacy Policy and our Legal Notices.

5675 Gibraltar Drive, Pleasanton, CA 94588, TEL.: 800.776.7889