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How do you motivate people to deliver excellent performance, whether they are in the next cubicle or far away?

Communications skills expert Rich Gallagher, a noted author and trainer who is also a former support manager, joins with Citrix Online to share the secrets to getting the best out of today's distributed support team.

Topics this Webinar will cover include:

• The psychology of a typical agent
• Strength-based coaching techniques that create real performance change
• Managing performance problems from near and far
• Making your agents part of a team
• How technology can help improve your team's performance

Based on concepts from Rich's latest book How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work, this free Webinar will help you get the best out of everyone in today's virtual support environment.