SupportIndustry.com - Membership Info

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Your membership to supportindustry.com provides you access to the latest information in the service and support industry. Check out all that membership provides:

sign up for membership and access the latest results of our research! supportindustry.com regularly conducts member research to provide you a benchmark of what other service and support operations are doing in the industry. View the executive summary and graphs for our latest research reports:

2008 Service and Support Metrics Survey Results
2008 Trends in Customer Relationship Management (CRM)
2007 Multichannel Service and Support Executive Survey Report
State of IT Outsourcing
2006 Service and Support Metrics

sign up for membership and access our Resource Paper Library! Our Latest Featured Papers include:

Evaluating Support Center Staffing Tradeoffs
What Are Your Customer Demographics?
The Four Stages of the Customer Experience
Calculating Support Center Staff Requirements
Are You Taking Care of Your Employees?
Emergence of Quality Management/Liability Recording Suites for Small and Mid-Sized Enterprises
Contact Center Workforce Management Keeps Getting Better
First Call Resolution: What About That 14%?
The Remote Agent Program – Worth the Investment!
Self-Service Success Through Customer Segmentation
Customer Service and The Human Experience
The Benefits of Offering SLAs
Using Web-based Support Tools to Improve Customer Service
The 5 W’s of World Class Customer Service Skills Training
Building New Revenue Streams Through Improved Service Contract Management
Eight Essential Writing Skills for Techies
The Role of Web-Based Self-Service in the Support Organization
New Metrics No Contact Center Manager Can Live Without
Creating and Managing Effective Self-Service Content
Answering E-Mail From Angry Customers: How To Turn Furious People Into Fans
Workforce Optimization: Combining People, Processes and Technologies
...and much more!

Get your free copies of these informative papers today!

SupportIndustry.com Blog -- The SupportIndustry.com Blog is another way stay on top of the industry. Our blog covers the latest topics related to service and support, call center management, customer experience management, web-based support, help desks, workforce optimization and more.

supportindustry.com Resource Center - - Are you looking to access the latest news, webinars, articles, white papers, research and more in the support services market? Then check out supportindustry.com's new interactive database called the Resource Center.

Weekly e.newsletter -- View the latest version of this informative newsletter as well as check out the archives!

CRMindustry.com Member Access - Your membership entitles you to checkout the member's only area of crmindustry.com, a web site dedicated entirely to Customer Relationship Management.

RecognizeServiceExcellence.com Member Access
Access content related to all aspects of creating a corporate culture that promotes great service, including topics such as training, leadership, teams, the new workforce and much more.