• Analysts

• Associations,  Organizations and Forums

• Support Services Resources

• Business & Finance

• Company Research

 

Associations, Organizations and Forums

• AFSMI

• American Productivity and Quality Center (APQC)

• Association of Support Professionals (ASP)

• Help Desk Institute (HDI)

• Call Center Managers Forum

• CallCenterOps.com

• Crescent Support Automation Forum

• Customer Care Institute

• Customer Support Consortium

• ECCS - The European CRM Portal

• ITSMA

• Information Technology Association Of America (ITTA)

• Resource Center for Customer Service Professionals

• Software & Information Industry Association

• STI Knowledge
• SCInc - a provider of customer support certification training.

• TSANet

• World Technology and Services Alliance

 

Support Services Resources

• CRM Landmark

• Call Center Magazine

• Dartnell - Training Products for Customer Service

• CIO

• Computerworld

• eMarketing Magazine
• GlobalSpec.com

• Information Week

• InfoWorld

• Internet Telephony

• Intelligent Enterprise

• Knowledge@Wharton

• RealMarket.com

• SearchCRM.com

• Software Magazine

• Technology Marketing

• Customer Service Group

• High Technology Services Management

• MIT Technology Review

• Harvard Business Review

• CRM Magazine

• Sales & Marketing Management

• Knowledge Management Magazine

 

Business & Finance

• Business 2.0

• Business Week

• Context

• Fast Company

• Forbes Digital Tool

• Fortune

• New York Times

• CNNfn

• CBS MarketWatch

• CFO

• Dun & Bradstreet

• The Economics of Networks

• Financial Times

• Fination.com

• Fortune

• Hoover's Online

• The Information Economy

• Institutional Investor

• INVESTools

• M&A Marketplace

• Money

• Morningstar

• The Net Fund of Innovative Internet Investments

• TheStreet.com

• Thomson Investors Network

• Silicon Valley.com

• Wall Street Journal

• Zacks.com

 

Company Research

• Annual Reports

• Business Researcher's Tool

• Corporate Info

• Hoover's

• KnowX: Public Information

• TechWeb

• Thomas Register

• Thomas Regional Directory

• Wall Street Research