Your Favorite Holiday Characters and Data Quality
The Art of Customer Delight
4 Essentials for Going Global with your Contact Center
Putting the R back in CRM
6 Things Customer Service Should Monitor on Social Media
5 Ways to Lighten Your Helpdesk's Workload
Listen to Your Employees, Not Just Your Customers
Why Embracing Consumer Messaging Solutions is Good for the Enterprise
Five Elements of a Customer Success Program
What To Do When the CEO Says “No” to Your CX Business Case
When Business and IT align—A Recipe for Agility
Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center
5G, IoT, Big Data: Everything to Do with Customer Service
How CRM and Marketing Automation Transform Your Business
Data Generation Gap: Younger IT Workers Believe The Hype
US Tech Spend: Business Technology (BT) Investments Will Rise 10% In 2016
Forrester recently released its US technology spend outlook, which includes data on tech spend and lays out how businesses should position their firms’ tech spending plans (see image below). Key findings show that:
Nearly 80% of CEOs Globally Expect To Increase Hiring Over Next 3 Years
Reduce Support Costs by 20%!
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Every manager or supervisor in support wants to be effective - and promotable. And there are specific, actionable traits that differentiate best-of-breed support leaders from everyone else. Watch this webinar and hear former support executive and bestselling business author Rich Gallagher in discussing the five best practices that will make you an effective support leader.
In this on-demand webinar, sychotherapist Rich Gallagher, LMFT, a former customer support executive, teaches essential yet fundamental skills you can use to make your support center a stress-free zone. Learn valuale tips for building a stress-free support team and hear what support managers can do for their team’s emotional well-being.
NICE Releases End-to-End, Dedicated GDPR Compliance Solution for Contact Centers
New 2018 Guide to Salaries in Contact Center, Telesales & Customer Service Available
Gartner Says Global IT Spending to Grow 6.2 Percent in 2018
IDC: Worldwide SMB IT Spending to Pass $600 Billion in 2018, Driven by Mid-Market Demand for Software and Services
5 Strategies for Boosting Agent Morale
2018 IT Career Outlook: One-third of IT pros plan to seek new jobs