Five Elements of a Customer Success Program
What To Do When the CEO Says “No” to Your CX Business Case
When Business and IT align—A Recipe for Agility
Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center
5G, IoT, Big Data: Everything to Do with Customer Service
How CRM and Marketing Automation Transform Your Business
Data Generation Gap: Younger IT Workers Believe The Hype
CIOs combat messaging overload with mobile 'micro apps'
3 Tips to Improve Contact Center Reporting
From touchpoints to journeys: Seeing the world as customers do
Top 5 Reasons CRM Fails, And How To Succeed
CEOs seek CIOs with a 'bias for action'
7 Reasons IT Managers Have the Toughest Management Roles
The New Science of Customer Emotions
Tiered Customer Support is Dead, and that’s good for business!
Nearly 80% of CEOs Globally Expect To Increase Hiring Over Next 3 Years
According to the 2015 KPMG CEO Outlook Study of CEOs, 69% of CEOs in Europe, 66% in Asia Pacific and 52% in the US are more confident than they were last year about growth and the global economy in the next three years. In assessing their own company’s growth prospects, 70% of European CEOs and 68% of Asia Pacific CEOs indicated they are more confident than a year ago. In the US, where the recovery is well underway, 19% are more confident than a year ago with another 46% expressing the same level of confidence about their prospects for growth. Most importantly, CEOs globally are set to hire, with 78% of respondents indicating they are expecting to be in hiring mode through mid-2018.
Worldwide IT Spending to Decline 1.3 Percent in 2015
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Every manager or supervisor in support wants to be effective - and promotable. And there are specific, actionable traits that differentiate best-of-breed support leaders from everyone else. Watch this webinar and hear former support executive and bestselling business author Rich Gallagher in discussing the five best practices that will make you an effective support leader.
In this on-demand webinar, sychotherapist Rich Gallagher, LMFT, a former customer support executive, teaches essential yet fundamental skills you can use to make your support center a stress-free zone. Learn valuale tips for building a stress-free support team and hear what support managers can do for their team’s emotional well-being.
IBM Watson Aims to Improve Call Center, IVR CX
8x8 Announces Availability of New Virtual Contact Center Editions
Technology Purchases from Line of Business Budgets Forecast to Grow Faster Than Purchases Funded by the IT Organization
Survey Unveils Results of CIO Survey: 80% Planning Big Data Projects in 2017
IoT-Brand Building Opportunity for Customer Service Organizations
How CIOs Can Master Key Tech Trends to Drive Change