When Business and IT align—A Recipe for Agility
Avoiding Burnout Through Games, Scoreboards and Empowerment in Your Contact Center
5G, IoT, Big Data: Everything to Do with Customer Service
How CRM and Marketing Automation Transform Your Business
Data Generation Gap: Younger IT Workers Believe The Hype
CIOs combat messaging overload with mobile 'micro apps'
3 Tips to Improve Contact Center Reporting
From touchpoints to journeys: Seeing the world as customers do
Top 5 Reasons CRM Fails, And How To Succeed
CEOs seek CIOs with a 'bias for action'
7 Reasons IT Managers Have the Toughest Management Roles
The New Science of Customer Emotions
Tiered Customer Support is Dead, and that’s good for business!
16 Customer Service Skills That Drive Every Business
Video Interview Bloopers To Avoid
Nearly 80% of CEOs Globally Expect To Increase Hiring Over Next 3 Years
According to the 2015 KPMG CEO Outlook Study of CEOs, 69% of CEOs in Europe, 66% in Asia Pacific and 52% in the US are more confident than they were last year about growth and the global economy in the next three years. In assessing their own company’s growth prospects, 70% of European CEOs and 68% of Asia Pacific CEOs indicated they are more confident than a year ago. In the US, where the recovery is well underway, 19% are more confident than a year ago with another 46% expressing the same level of confidence about their prospects for growth. Most importantly, CEOs globally are set to hire, with 78% of respondents indicating they are expecting to be in hiring mode through mid-2018.
Worldwide IT Spending to Decline 1.3 Percent in 2015
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Every manager or supervisor in support wants to be effective - and promotable. And there are specific, actionable traits that differentiate best-of-breed support leaders from everyone else. Watch this webinar and hear former support executive and bestselling business author Rich Gallagher in discussing the five best practices that will make you an effective support leader.
In this on-demand webinar, sychotherapist Rich Gallagher, LMFT, a former customer support executive, teaches essential yet fundamental skills you can use to make your support center a stress-free zone. Learn valuale tips for building a stress-free support team and hear what support managers can do for their team’s emotional well-being.
Cisco and Salesforce Announce Global Strategic Alliance
Talkdesk Launches Interactive Real-Time Reporting Experience
44% of American Consumers Say They Prefer Chatbots for Customer Service
IT Sector Employment Inches Up
When It Comes To Onboarding New Agents, Avoid the Sink or Swim Approach
Reducing Contact Center Agent Stress