![]() 2012 Trends to Watch: Customer Service Can You Keep Your IT Staff in 2012? Riding the Wave of the Customer Service Revolution CFOs and CIOs: Can We Talk? How to Thwart the High Priests of IT Tweeting Without Fear -- How 3 Companies Have Built Their Twitter Strategies 5 Ways to Spot a Bad Boss in an Interview IT Leader Survival Guide for 2012: 5 Must-Do's 7 Ways IT Can Improve Customer Service Three Best-Practices for Disaster Recovery Consistency and the Customer Experience: Wise or Foolish? I Don't Understand What Anyone is Saying Anymore How to Tame a Bad Boss: 8 Practical Techniques Top Ten Tech Predictions for 2012 ![]() Economic uncertainty has resulted in a mixed outlook among IT decision-makers according to the latest CDW IT Monitor. While confidence is on an uptick and spending is showing small gains, budget recovery has been slow. While budget outlooks are cautious, CIOs still expect to make key IT investments in the second half of the year. The outlook for software spending has shifted to the greatest expectations on record for new software installations for a significant part of organizations. Two out of five IT decision-makers expect to do so, up six percentage points year over year and four points above the previous record set in the fourth quarter of 2010. In addition, three out of four IT decision-makers expect to purchase new hardware in the next six months. Spending on mobility is effectively equal to that of desktops, with IT decision-makers expecting to purchase 66 percent and 67 percent of mobile devices versus desktops respectively in June.
Global software market will grow by 8.2% in 2011 to hit $267 billion
![]() To gain insight as to how mobile and social media environments are impacting support environments, Supportindustry.com conducted a survey to assess the impact of mobile and social media environments on support, with over 200 responses. Get the full results!![]() Your Cast of Characters: Team Building in a Support Center Leading Support Teams: The Mechanics ![]() Jan-29-2012 Attivio IT Knowledge Expert Solution Improves Support Staff Service Performance Jan-29-2012 One in Three Consumers Consider Highly Trained Employees the Most Important Factor Jan-29-2012 The Consumerization of IT Helps Level the SMB Playing Field Across the World, IDC Says Jan-29-2012 Less is More (Better): Building Fewer and Smarter Metrics Jan-29-2012 Ten Management Practices to Throw Overboard in 2012 Jan-29-2012 |