SupportIndustry.com Chapter Giveaway:
How to Tell Anyone Anything: Breakthrough Techniques
for Handling Difficult Conversations at Work

How do you get support agents to improve their support metrics - or even shower more often? And how do you get an entire support team to buy in to performance change? The answer lies in recent behavioral science on how to coach people.

Author Rich Gallagher, a former help desk executive and communications skills expert with a track record of "turning around" support team performance, explores the new mechanics of effective coaching in his latest book How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work. A top 10 career skills book in the US and top 250 bestseller in Canada, this book will teach you the real secrets behind reducing turnover, improving morale, and creating self-sustaining high performance.