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Technology Showcase

450 East 96th Street, Suite 300
Indianapolis, IN 46240
Office: (317) 249-1700
Toll free: (888) 8 CONSONA (888-826-6766)
www.consona.com/crm




Company Profile

Consona provides a comprehensive set of service and support solutions spanning knowledge management (KM), customer relationship management (CRM), chat and proactive support—through a portfolio of products of time tested applications including Knova, SupportSoft, and Onyx.

Each of these brands has a long history of providing some of the world’s leading companies with world-class software and services. Whether it’s offering an online, proactive self-service experience, automating sales processes, tracking marketing campaigns, managing support cases, or pushing fixes to the desktop, it’s always been about your customers.

Consona’s KCS Verified tools are the choice for integrated, multi-channel customer service and support. The only CRM vendor focused entirely on service and support, Consona helps the Global 2000 control costs while providing a superior customer experience.



Product/Service Information

Whatever your industry or initiative, Consona solutions help you meet your customer service goals. We have compiled our tools into packages that address common objectives for service and support.

Knova for Knowledge Management – Inspired by KCS best practices from the Consortium for Service Innovation, Knova saves time and money with self-service and knowledge-empowered agent workflows to capture, reuse, and improve knowledge with every customer contact.

Onyx for Customer Management – Most enterprise CRM systems focus on the internal processes leading to the acquisition of new customers—with retention as an afterthought. But prospects and customers view their relationship with your organization in terms of service, not sales or marketing.

SupportSoft for:

  • Live Assistance – Provides multi-channel consistency across web, email, live chat, and phone interfaces to resolve common end-user problems.
  • Subscriber Assistance – A complete activation, verification and automated support suite that will meet the demands of a challenging multi-play environment.
  • Dynamic Agent – Puts your website directly on the desktop, creating a new and direct distribution channel that makes it simple for you to deliver enhanced services and increase average revenue per user, without spending a lot of time or money.



Visit these valuable resources on our website!

Knowledge Management and other Solutions

Customer Case Studies

White Paper Resource Library