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Human Technologies Global Inc
3405 Morgan Drive
Carmel, NY 10512
845/228-6165
http://www.human-technologies.com
http://www.HumanTechTips.com
Rosanne@human-technologies.com

Company Profile

Human Technologies Global Inc specializes in human performance management. On staff are consultants, needs analysts, customer service experts, master trainers, and executive coaches. They provide customized, live, world class customer service skills training with specialization in the contact center industry. Also offered is agent and/or facilitator certification through Purdue University’s Center for Customer Driven Quality. Known as 'the practical champion of the human,' Rosanne D’Ausilio, Ph.D., president, authors 6 books: Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and The Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (with a 32 card deck), How to Kick Your Customer Service Up A Notch: 101 Insider Tips, Vol I and II, The Expert’s Guide to Customer Service, and a popular complimentary tips newsletter on How To Kick Your Customer Service Up A Notch.

Product/Service Information

Needs Assessments including:

Strengths/Weaknesses
Common Threads among Apps
Skill Sets
Mixed Messages
Typical Calls
Change Levels/Stress Levels
Accelerated Call Process
Empowerment, if any
Metrics
Consulting

Customized customer service training including:

Quality Customer Service	Customer Expectations	Perception Shifting
Team Building	Stress Reduction	Change Management
Communication	Listening/Questioning	Anger Diffusion
Conflict Resolution	Rapport Building	Language Skills
E-Mail Protocol	Interaction/Role Play	Empathetic Responsiveness
Motivation/Inspiration	Service with a Smile

Train-the-trainer formats/Self Study programs
University Certification from Purdue’s Center for Customer Driven Quality

Executive/Leadership Coaching

Gap identification and brainstorming
Goal setting, problem solving
Professional/leadership development
Change/stress management
Accountability

Books

Wake Up Your Call Center: Humanize Your Interaction Hub, 4th edition
Customer Service and The Human Experience
Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck
How to Kick Your Customer Service Up A Notch: 101 Insider Tips
How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips
The Expert’s Guide to Customer Service

Visit these valuable resources on our website!

http://www.human-technologies.com
http://www.HumanTechTips.com
http://www.customer-service-expert.com