FrontRange Customer Service
5675 Gibraltar Drive
Pleasanton, CA 94588
Phone: 719-278-7149
Contact: Jeff Moloughney
jeff.moloughney@frontrange.com

Company Profile

FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC lifecycle management. More than 150,000 organizations, including some of the world’s best-known brands, use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889, visit www.frontrange.com.

Product/Service Information

FrontRange Customer Service solutions include the following market leading benefits:

• All the core functionality to be able to track and manage cases.

• VoIP phone based customer interactions and because it’s built in, it provides deeper integration enabling customers to handle more task themselves, and perform more intelligent call routing.
  

• Relationship Management including Accounts/Companies and Contacts to get an overall view.

• Opportunity management to enable your customer service teams to cross sell and up sell effectively as an integrated component of the support process.

• Real-time role based Dashboards to measure your metrics and KPI’s.

• Provides multiple levels of business process management needed to run the business.

• Outlook based activity and email management.

• Ability to forecast/manage revenue, costs and profitability.

• Easy integration into the existing IT landscape to advance every customer relationship and gain a holistic view.

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