Consona CRM
450 East 96th Street, Suite 300
Indianapolis, IN 46240
Office: (317) 249-1700
Toll free: (888) 8 CONSONA (888-826-6766)
www.consona.com/crm

Company Profile

While the Consona name may not be familiar, the comprehensive suite of Consona CRM solutions is not new at all. They have been in business delivering customer relationship management (CRM), knowledge management (KM), chat and proactive support solutions for more than 30 years—but under three different names: SupportSoft, KNOVA and Onyx Software.

Each of these companies has a long history of providing some of the world’s leading brands with world-class software and services. Whether it’s automating sales processes, tracking marketing campaigns, managing support cases, or offering an online, proactive self-service experience, it’s always been about your customers.

With a comprehensive set of solutions spanning self-service, customer management, chat, communities and proactive, just-in-time marketing and support, Consona’s KCS Verified tools are the choice for integrated, multi-channel customer service and support. The only CRM vendor focused entirely on service and support, Consona helps the Global 2000 control costs while providing a superior customer experience.

Product/Service Information

Whatever your industry or initiative, Consona solutions help you meet your customer service goals. We have compiled our tools into packages that address common objectives for service, support, sales and marketing.

Knowledge Driven Support – Inspired by KCS best practices from the Consortium for Service Innovation, Consona knowledge management solutions save time and money with self-service, incident management and knowledge-empowered agent workflows to capture, reuse, and improve knowledge with every customer contact.

Live Assistance – Provides multi-channel consistency across web, email, live chat, and phone interfaces to resolve common end-user problems.

Subscriber Assistance – Provides a complete activation, verification and automated support suite that will meet the demands of a challenging multi-play environment.

Dynamic Agent – Puts your website directly on the desktop, creating a new and direct distribution channel that makes it simple for you to deliver enhanced services and increase average revenue per user, without spending a lot of time or money.

Enterprise CRM – The majority of enterprise CRM systems focus on the internal processes leading to the acquisition of new customers—with retention as an afterthought. But prospects and customers view their relationship with your organization in terms of service, not sales or marketing.

Visit these valuable resources on our website!

Customer Case Studies

Knowledge Driven Support

Consona CRM Home Page