SupportSoft, Inc.
1900 Seaport Blvd.
3rd Floor
Redwood City, CA 94063
650-556-9440
www.supportsoft.com

Company Profile

SupportSoft (NASDAQ: SPRT) provides software and services that make technology work. The Company's solutions reduce technology support costs, improve customer satisfaction and enable new revenue streams for companies reaching 50 million users worldwide. The Company also provides Instant Technology Relief® to consumers and small businesses through a series of channel partners and www.support.com. For more information about the Company and its enterprise offerings, visit ; for Instant Technology Relief from consumer and small business technology problems, visit www.support.com.

Product/Service Information

In today’s competitive environment, delivering value-added services is arguably the most effective way organizations can differentiate their offerings and generate new revenue. SupportSoft Dynamic Agent, a desktop-resident portal, uniquely enables organizations to extend customer support in order to offer additional products, when the time is right.

The solution can provide “point-of-pain services” in the form of “1-click fixes” that let organizations provide just-in-time support and help customers resolve their own issues. Further, by building on their automated support platform, organizations can now create a new and convenient marketing channel to orchestrate new methods of driving revenue.

Dynamic Agent gives support and marketing organizations an unprecedented ability to understand and respond to customer needs. They can provide more valuable and cost-effective support by offering self-help troubleshooting and proactive repair tools. From a marketing perspective, organizations can drive more traffic to their web site and extend brand presence to the desktop. And with one practical tool to manage all services, a consistent and satisfying user experience can be provided.

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