McGarahan & Associates
Peter J. McGarahan, President
27015 Maiden Moor
Yorba Linda, CA 92887
(714) 694-1158
www.mcgarahan.com
pete@mcgarahan.com

Company Profile

McGarahan & Associates are in the business of helping organizations achieve service and support value. By applying extensive real world experiences, strategies and industry best practices, we deliver IT service management results focused on strategic alignment and structure, service level management, standard operating procedures, staff utilization and training, tool optimization/metrics/reporting and marketing/communicating service value to senior management.

Product/Service Information

Our Service and Support services include:

• Strategic, Tactical and Operational Best Practice Consulting
  • Support Strategy and Business Alignment, Assessments, Gap Analysis, Continuous Improvement Roadmaps
  • Outsourcing RFP creation, Vendor Selection management, Contract negotiation and transitional project management services
  • IT Branding, Marketing and Communication
  • Service Desk Best Practices, SLA/OLA creation, Metrics, Reporting, etc.
• ITIL v3 Training and Consulting:
  • Onsite, Customized ITIL Classes
  • ITIL Executive Briefings
  • ITIL Process Consulting
• Training and Certification courses
  • HDI Certification courses (Certified Instructor)
  • Leadership, Business and Process Training
  • Customer Service Training
• Executive coaching and mentoring
  • Support Strategy, Business Alignment, Value Creation, Career Development and Marketing/Communication plans
• Strategic Vendor (Tools) consulting
  • Strategic, Positioning, Analyst Relationships, Brand positioning, Features, Partnering and Marketing consulting
    
• Speaker, Moderator and Facilitator services

• Seminar and Conference program creation and hosting

• White paper, Position paper, Case Study authoring

• Customer Surveying services
  

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