LiveLOOK
105 Lock Street
Newark, NJ 07103
888.391.5111 or 732.960.9680
www.livelook.com

Company Profile

LiveLOOK is a leading provider of real-time online interaction tools. LiveLOOK establishes an instant visual connection between parties, and allows them to view visual content (webpages, documents, images, etc.) in real-time while simultaneously communicating using either phone or chat.

LiveLOOK offers two innovative products – Co Browsing and Screen Sharing. LiveLOOK Co Browsing allows for real-time agent-consumer interaction for online sales, customer service and remote support. LiveLOOK Screen Sharing allows users to show presentations, photos, webpages, and documents in real-time while communicating on the phone or via instant messaging.

LiveLOOK’s products are based on a on a patent-pending innovation in screen sharing. Founded in 2006 by a team of former AT&T Bell Labs developers, the Company is an innovator in visual sharing and real-time online interaction.

LiveLOOK is a privately held company backed by New York Angels, New Vantage Group, and Edison Innovation Fund.

Product/Service Information

LiveLOOK Co Browsing enables Customer Service Representatives to establish instant visual connections with customers’ screens in real-time while simultaneously communicating using phone or chat. The LiveLOOK difference is the service is completely browser-based, requiring absolutely no download. LiveLOOK runs over standard Internet ports 80/443, there are no firewall or anti-malware flags triggered for the consumer resulting in positive customer experiences. The result is increased revenue and customer satisfaction and potentially shorter call handling times.

Beneficial applications:

SUPPORT – a first-level tech support rep sees customers’ screen and use the mouse to point to things on the customer’s screen without having to ask the customer to download a conferencing software app. A supervisor or second-level tech support rep can join a conference in progress silently to observe, or with the customer’s permission take control of the remote computer.

SALES: assisting customers to complete complex on-line applications for things like insurance policies, mortgage applications or shipping forms. Companies who want their prospective customers to “test-drive” their services can watch the customer’s screen and guide demonstrations or trial use.

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Learn More About LiveLOOK Products

LiveLOOK for Customer Support

LiveLOOK No-Download Presentation Tools