Consona CRM
450 East 96th Street, Suite 300
Indianapolis, IN 46240
Office: (317) 249-1700
Toll free: (888) 8 CONSONA (888-826-6766)
www.consona.com/crm

Company Profile

The name Consona CRM is new, but actually the Consona CRM solution is not new at all. They have been in business delivering customer relationship management and knowledge management solutions for more than 30 years—but under two different names: Onyx Software and KNOVA Software.

Both companies have a long history of providing some of the world’s leading brands with world-class software and services. Whether it’s automating sales processes, tracking marketing campaigns, managing support cases, or offering an online self-service experience, it’s always been about your customers.

Consona CRM offers a wide range of fully-integrated knowledge management (KM) and customer relationship management (CRM) software applications for companies with vital and multi-faceted customer relationships, or companies offering complex or technical products and services. In addition to individual product lines, Consona also offers a number of pre-configured, cost effective, best-in-class solutions that span industry, departmental, business function, and/or methodology-based needs.

Product/Service Information

Consona Knowledge Driven Support, the market’s first and most tightly-integrated incident and KM solution, offers service and support operations the ability to manage cases while using knowledge to resolve customer issues. This solution includes all of the applications available in Consona Knowledge Management and Consona Customer Management.

Built on a patented next-generation search and KM platform, Consona Knowledge Management (formerly KNOVA) features a combination of intelligent customer experience applications for agent-assisted service, customer self-service, customer forums and knowledge authoring.

Consona Customer Management is a complete CRM solution (formerly Onyx) for tracking customer interactions and managing the entire customer lifecycle. It includes applications for case/incident management, opportunity management, and marketing campaign management.

With the Consona CRM suite of products you can:

• Manage the customer and prospect lifecycle from marketing to sales to service and support.
• Track cases with integrated knowledge resolution.
• Capture, manage and author knowledge from any source.
• Provide adaptive, personalized self-service.
• Make your support center a revenue generator through cross- and up-selling.
• Drive personalized proactive customer dialogue and campaigns.

Visit these valuable resources on our website!

Customer Case Studies

Knowledge Driven Support

Consona CRM Home Page