Sutherland Global Services
1160 Pittsford-Victor Rd.
Pittsford, NY 14534
Phone - 585-586-5757
Fax - 585-784-2154
www.suth.com

Company Profile

Sutherland Global Services is a US based multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions. Sutherland serves customers in various industries including technology, telecom, retail, online/e-commerce and direct to consumer companies seeking an integrated support solution. By providing highly trained outsourcing professionals with state-of-the-art technology and proven business process outsourcing methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value. Sutherland brings 20+ years of experience and has worked with the worlds # 1 software company, the #1 PC manufacturer, and the #1 online retailer. As proof that clients have seen value from Sutherland, an industry leading 27% of clients have had relationships with Sutherland for over 5 years.

Sutherland has taken a leadership position and is currently changing the role of customer and technical support by developing solutions that utilize experience gained from 20 years of successfully implementing support programs.

Gone are the days of price per minute – Sutherland delivers a guaranteed lower total cost of support. Sutherland can reduce costs by implementing the right choice of delivery method, enforcing policies and creating a process for resolution management. By viewing the webinar below, you will learn important tactics that can reduce your support costs by 15% or more.

With unique Pay for Support programs, your Customer Support organization can actually deliver revenue, which should be a welcome change from just managing costs. You can turn out of scope calls into revenue generating activity. Pay for Support is one of many Sutherland programs that provide a shared risk reward model. Sutherland takes on the risk of delivering quality support by using the most cost effective method. You will be able to maintain customer satisfaction while delivering revenue back to the organization. To learn more – download the Pay for Support document below.