Parature
8000 Towers Crescent Drive
Suite 800
Vienna, VA  22182
www.Parature.com

Company Profile

Parature is the global leader in on-demand customer service software, making it possible for any business to leverage the Internet to provide outstanding customer service.

We provide the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Our software-as-a-service (SaaS) delivery and integrated, intuitive design enable organizations to get up and running quickly, easily and efficiently.

Parature is the only company dedicated solely to on-demand customer service and support software. Our flagship product, Parature Customer Service™ software, integrates a customer portal, rich knowledgebase and full ticketing application in one dynamic software suite that manages all your support needs.

Founded in 2000, today Parature helps support more than 10 million end users worldwide. Parature is at work in a wide variety of organizations including national associations, leading educational institutions, technology companies, and diverse industries from gaming/interactive media & entertainment, to retail, healthcare and government.

Parature Customer Service™ software integrates the customer portal, rich knowledgebase and full trouble ticket software in one dynamic, unified system that manages all your support needs.

The Parature Portal provides a professional 24/7, external support presence personalized to be as simple or sophisticated as you need.

Your portal looks identical to your website, so your customers feel comfortable that they’re on familiar ground. Change the look and feel of your portal to point end users directly to the information they need.

From the portal, your customers can access a fully searchable knowledgebase, submit tickets, and even check on ticket status themselves.

Parature comes from day one with a full suite of modules that provide 20/20 visibility across all your support interactions, anytime.

Parature’s innovative approach lets you grow on your timetable, not ours. From a self-service knowledgebase to online chat, we let customers select their own method of assistance. Parature Customer Service software lets you start simple and grow.