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McGarahan & Associates
Peter J. McGarahan, President
27015 Maiden Moor
Yorba Linda, CA 92887
(714) 694-1158
www.mcgarahan.com
pete@mcgarahan.com
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Company
Profile
McGarahan
& Associates are in the business of helping organizations
achieve service and support value. By applying extensive real
world experiences, strategies and industry best practices, we
deliver IT service management results focused on strategic alignment
and structure, service level management, standard operating
procedures, staff utilization and training, tool optimization/metrics/reporting
and marketing/communicating service value to senior management.
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Product/Service
Information
Our
Service and Support services include:
- Strategic,
Tactical and Operational Best Practice Consulting
- Support
Strategy and Business Alignment, Assessments, Gap Analysis,
Continuous Improvement Roadmaps
- Outsourcing
RFP creation, Vendor Selection management, Contract negotiation
and transitional project management services
- IT
Branding, Marketing and Communication
- Service
Desk Best Practices, SLA/OLA creation, Metrics, Reporting,
etc..
- ITIL
v3 Training and Consulting:
- Onsite,
Customized ITIL Classes
- ITIL
Executive Briefings
- ITIL
Process Consulting
- Training
and Certification courses
- HDI
Certification courses (Certified Instructor)
- Leadership,
Business and Process Training
- Customer
Service Training
- Executive
coaching and mentoring
- Support
Strategy, Business Alignment, Value Creation, Career Development
and Marketing/Communication plans
- Strategic
Vendor (Tools) consulting
- Strategic,
Positioning, Analyst Relationships, Brand positioning,
Features, Partnering and Marketing consulting
- Speaker,
Moderator and Facilitator services
- Seminar
and Conference program creation and hosting
- White
paper, Position paper, Case Study authoring
- Customer
Surveying services
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